DMI

  • Service Design Manager*

    Posted Date 2 years ago(2 years ago)
    Job ID
    2016-10353
    Category
    Project/Program Management & PMO
    Location
    US-
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Instagram.

    About the Opportunity

    About the Opportunity

     

    Digital Management, Inc. (DMI) is seeking a full time Service Design Manager to support its customer by managing infrastructure and network operation areas including: Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management.

     

     

     

    Duties and Responsibilities:   

    • Responsible for the development and upkeep of the Service Catalogue that contains all details, status, possible interactions and mutual dependencies of all present, proactive and future services.
    • The Service Catalog shall contain consistent information about all services of the service provider.
    • Define and maintain the services in the Service Catalog,
    • Communicate to stakeholders regarding service catalog,
    • Manage the interaction, mutual dependency, consistency and monitoring of the service portfolio,
    • Manage the interaction and mutual dependency between the services and supporting services in the service catalogue, and
    • Monitor the ITAMS CMS.

     

     

    Qualifications

    Education and Years of Experience: 

    • Bachelor's degree in Engineering, Computer Science, Information Systems, Business or related discipline.
    • Minimum 10 Years of experience in Program or Project Management
    • Minimum 8 years experience in supervision or oversight of IT related infrastructure management

     

    Required Skills/Certifications

    • Bachelor's degree in Engineering, Computer Science, Information Systems, Business or related discipline.
    • Minimum 10 Years of experience in Program or Project Management
    • Minimum 8 years experience in supervision or oversight of IT related infrastructure management

    Desired Skills/Certifications

    • Project Management Professional (PMP) Certification
    • Master's Degree in Computer Science, Information Systems, Business or related discipline

     

     

     

     

    Physical Requirement(s):  N/A

     

    Location: Linthicum, MD

     

    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


    ***************** No Agencies Please *****************


    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

     

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