Service Design Strategist

Posted Date 3 weeks ago(2/28/2018 8:32 AM)
Job ID

About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

About the Opportunity

DMI's Brand Marketing and Customer Experience (BMCX) group is looking for a Senior Innovation Strategist with experience and passion for transforming business through market-changing products and experiences.


About the ideal candidate
Ability to plan, conduct and analyze customer research (primary and syndicated data) to identify trends and insights, with the ability to translate those insights into strong recommendations to guide client/agency teams forward


A deep curiosity and tenacity for understanding the user, including their needs, challenges, goals, behaviors and attitudes


Singularity of focus to prioritize what’s most important in order to guide creative, UX and Technology, as well as the rigor to synthesize documentation into a concise, clear path forward, like strategic recommendations and creative briefs, or user stories and product roadmaps


Strong collaboration with UX, creative and technology, with the ability to lead comfortably and effectively


A focus on business results balanced with consumer desirability to drive teams toward a creative and innovation solution



Duties and Responsibilities:

  • Develop innovation strategy and overall solution roadmap, ensuring thought leadership for the project
  • Lead customer insight research and usability activities to inform product and service design—including primary and secondary research, persona development and customer journey mapping—to make strategic recommendations for the best solution
  • Collaborate with UX, Creative and Technology throughout the product conception, design and development phases
  • Lead client presentations, delivering strategic recommendations with confidence and conviction
  • Support new business development, contributing to proposals and participating in pitches
  • Serve as thought leader on cultural and digital trends



Education and Years of Experience:

  • Bachelor’s Degree in marketing, communications, psychology, sociology or other related field
  • 3+ years of product/service design experience


Required Skills/Certifications:  

  • Strong verbal and written communication skills
  • Skilled presenter
  • Tech-savvy with finger on the pulse of innovation, technology and digital marketing trends
  • Smart brain. Strong gut. Knows how to tug the heartstrings.


Physical Requirement(s): N/A


Location: Remote


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


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