• Customer Service Center Lead

    Posted Date 1 year ago(5/18/2017 11:17 AM)
    Job ID
    Infrastructure Support
  • About DMI

    About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

    About the Opportunity


    About the Opportunity

    Digital Management, Inc. (DMI) is seeking a Customer Service Center Lead is needed to supervise the OPIC CS Center.



    Duties and Responsibilities:

    •  Manage the service center and ensure SLA targets agreed on with the customer are being met
    • Track Metrics and provide monthly and weekly reports on these metrics
    • Produce Schedule to ensure coverage is maintained during supported hours
    • Provide Leadership to and mentor Service Center analysts





    Education and Years of Experience: 

    • HS Education
    • 10 Years of experience

    Required Skills/Certifications:

    • Security plus CE
    • ITIL Foundation

     Additional Requirements:

    • Secret/SSBI/T5 clearance is required.


    Physical Requirement(s): N/A


    Location: 1100 New York Ave NW, Wash DC 20005



    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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