DMI

Service Operations Manager

5 months ago
Job ID
2017-10950
Category
Operations
US-MD-Silver Spring

Overview

About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Google+.

Responsibilities

About the Opportunity

Digital Management Inc. (DMI) is seeking a Service Operations Manager to supporting the delivery of managed services across a large IT infrastructure environment (LAN/WAN, server infrastructure).

 

 

 

Duties and Responsibilities:   

  • managing and resolving all events described as any detectable or discernable occurrence that has significance in the management of the IT network infrastructure or delivery of IT service and evaluation of the impact that a deviation might cause to the services.
  • oversight of all Tier I/III Incident Management activities and has some staffing oversight responsibilities.

 

Qualifications

Education and Years of Experience: 

  • 10+ years relevant experience within an IT environment. BS/BA.

Required Skills/Certifications:

  • ITILv3 Intermediate certification.

Desired Skills/Certifications:

  • Project Management /PMP

 

 

Physical Requirement(s): N/A

 

Location: Silver Spring, MD

 

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

 

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