• Service Strategy Manager

    Posted Date 1 year ago(5/24/2017 11:19 AM)
    Job ID
    Project/Program Management & PMO
    US-MD-Silver Spring
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

    About the Opportunity

    About the Opportunity

    Digital Management Inc. (DMI) is seeking a Service Strategy Manager who will be responsible for supporting the delivery of managed services across a large IT infrastructure environment (LAN/WAN, server infrastructure) , to include -  Portfolio Management, Financial, Business Relationship support, and Demand Management. Candidate must be able to stand up and support execution of ITIL-based processes within a managed services environment.


    Duties and Responsibilities:   

    • support for all new services to be on-boarded through a portfolio management process
    • Coordination with customer to discuss onboarding of additional customers and/or additional services
    • Tracking financial costs to customer based on upon service and business unit
    • Identification of patterns of business activity to support team in ensuring necessary system availability





    Education and Years of Experience: 

    • 10+ years relevant experience within an IT environment. BS/BA.

    Required Skills/Certifications:

    • ITILv3 Intermediate certification.


    Physical Requirement(s): N/A


    Location: Silver Spring, MD


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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