Service Design Manager

8 months ago(5/24/2017 11:20 AM)
Job ID
Project/Program Management & PMO
US-MD-Silver Spring


About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.



About the Opportunity

Digital Management Inc. (DMI) is seeking a Service Design Manager  who will be responsible for supporting the delivery of managed services across a large IT infrastructure environment (LAN/WAN, server infrastructure) to includes responsibility for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management.



Duties and Responsibilities: 

  • Candidate is also responsible for the development and upkeep of the Service Catalogue that contains all details, status, possible interactions and mutual dependencies of all present, proactive and future services.
    • This includes coordination with customers/stakeholders and developers to understand schedule for transition of services from pipeline to production.

  •  In addiction, the candidate is responsible for coordination of all steps required to resolve any potential capacity and availability issues within the managed services environments


Education and Years of Experience: 

  • 10+ years relevant experience within an IT environment.

Required Skills/Certifications:

  • ITILv3 Intermediate certification.


Physical Requirement(s): N/A


Location: Silver Spring, MD


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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