• Senior System Administrator (Remedy Administrator)

    Posted Date 2 years ago(7/20/2017 1:29 PM)
    Job ID
    US-CO-Greenwood Village
  • About DMI

    About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

    About the Opportunity

    About the Opportunity


    Digital Management, Inc. (DMI) is seeking a full time Senior System Administrator (Remedy Administrator) to support a Defense Information Systems Agency IT infrastructure in the Denver, CO area.


    Duties and Responsibilities


    • Experienced in the use, configuration, and integrations of ITSM products (Incident, Problem, Change, Knowledge, Service Level, and Service Request Management)
    • Experience with user account creation, role assignments, and permission handling
    • Experience with maintaining the Product Catalog and able to troubleshoot normalization
    • Experience working with client to gather and load foundation data with the Data Management Tool
    • Prepare user training materials
    • Ability to communicate proper use of ITSM modules to users - Support UAT testing
    • Experience in creating and maintaining ITSM ticket templates
    • General ITSM troubleshooting skills


    Education and Years of Experience: 

    • Bachelors Degree in Computer Science or equivalent experience
    • 5 plus years of experience in Remedy BMC systems deployment, integration, operations, and sustainment with SAP including Business Intelligence, Web Intelligence, Crystal Reports and ITSM Universe.

    Required Skills/Certifications:

    • DOD 8570 Information Assurance Technical (IAT) Level I compliant
    • Remedy BMC Ticketing System integration, configuration, deployment, and sustainment
    • Must have Security + CE certifications

    • Remedy AR System and ITSM Administrator (Incident Management, Change Management, Problem Management,  Knowledge Management, Service Level  Management, and Service Request Management), manage foundation data. 
    • Experience with the installation, configuration and implementation of a Remedy SMTP Relay 
    • Proficient in RHEL


    Desired Skills/Certifications:

    • ITIL v3 Foundation Certification
    • Advanced proficiency in the Windows Server operating system
    • Excellent written and verbal communication skills and client focus a must
    • Ability to work in a team environment with other SMEs of different technical backgrounds
    • Microsoft Certified System Administrator or Microsoft Certified IT Professional - Server Administration
    • Proficiency in industry standard desktop applications especially Microsoft Visio, Office and specialized architecture tools such as SPARX Enterprise Architect


    Physical Requirement(s): 

    • Must be able to lift 40 pounds
    • Job will require physical activity, including but not limited to working under desks for computer installations
    • Must be able to walk long distances for 20% or (certain percentage) of the day


    Additional Requirements:

    • Active Secret (NALAC) Top Secret clearance (IT Level 1)
    • Must be able to work core hours 9 AM to 3 PM and on occasions extended work days.
    • On occasions, must be available for after hours and weekend recalls to assist with systems outages or emergencies.


    Location: Denver, CO


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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