Oracle Commerce - Production Support

Posted Date 1 month ago(1/19/2018 9:19 AM)
Job ID

About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

About the Opportunity

DMI-OCC is seeking an experienced Production Support Technical Lead to join their growing team! In this role, you will be responsible for overseeing our Production Support engineering team and responding to incidents our clients experience with their sites running on the Oracle Commerce platform. The Technical Lead works with all developers to ensure the optimum technical solution is implemented in the development of new and existing applications and to quickly resolve production issues. He or she also reviews and contributes to design, prepares technical documentation deliverables, enforces coding and design standards, and provides technical support to the team. The Technical Lead must also work collaboratively with client staff to validate incidents, design approaches, and help in troubleshooting systems issues, as needed.



  • Provide technical leadership to our Oracle Commerce production support team to triage, resolve, and conduct RCA on Sev 1 and Sev 2 incidents that our clients’ sites experience
  • Understand client implementations thoroughly in order to diagnose site issues and respond rapidly with solutions
  • Interpret technical designs for implementations, or review those created by team members, to deduce why production issues may be occurring
  • For issues that require coding changes, develop and oversee technical development that is in line with our established architecture, technical designs, and development standards
  • Oversee the team of Production Support engineers, both in the U.S. and globally, to ensure they are familiar with best practices for support delivery and following team protocols
  • Act as the primary technical contact for our clients’ technical teams during and following site issues
  • Perform other duties as assigned

Required Skills:

  • Bachelor’s Degree in Computer Science or related field
  • 7+ years of demonstrated technical leadership through large scale implementations of ATG/Oracle Commerce within the ecommerce domain
  • Expertise in Java/J2EE ecommerce applications
  • Strong skills in investigating and diagnosing issues in time-critical situations
  • Strong skills in integrating, deploying, and configuring application servers
  • Demonstrated ability to lead a team
  • Demonstrated ability to learn and adapt technology to develop solid client solutions
  • Demonstrated understanding of the following technologies and how to use them to build Web applications:
    • Database (preferably Oracle, SQL Server, MS Access)
    • Java and object-oriented programming
    • J2EE application servers (Jboss, Weblogic)
    • Web servers
    • HTML/CSS/JavaScript/AJAX
    • JSP/JSON
    • CDN
    • UNIX




Basic Qualifications:

  • Previous success as a technical lead on complex Oracle Commerce projects
  • Ability to follow established coding standards and ensure implementation team members do the same
  • Ability to work under minimal supervision, relying on experience, research, and judgment to plan and accomplish assigned goals
  • Ability to quickly diagnose the cause of client site incidents and direct yourself and/or a team to respond
  • Experience with technical project documentation
  • Ability to build rapport with team members and clients
  • Effective communication in English, with good verbal, written, and presentation skills
  • Familiarity with ZenDesk and Google Drives a plus


Physical Requirement(s):  No Physical Requirements

Location: Burlington MA, Reston VA, Pittsburgh PA




Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.




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