Technical Trainer-Writer

3 months ago
Job ID
Infrastructure Support


About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.



About the Opportunity

Digital Management, Inc. (DMI) is looking for two Technical Trainers/Writers to work with their DMI teammates and USAFA customers to develop and install a new Student Information System (SIS) at USAFA. Following implementation and acceptance, the emphasis will shift to operation and sustainment of the new SIS. The Technical Trainers/Writers will be required to develop user documentation (e.g., user manuals, online help tutorials, blogs) and present both formal and informal training to all users across USAFA. The training provided will range from system introductions and overviews for the majority of the customer base to very targeted application/function training for key power users/user groups and Academy leadership.


Duties and Responsibilites:

  • Coordinate/work closely with Project Managers and other members of the SIS integration team to ensure timely completion of deliverables
  • Manage project tasks, timelines, and communication
  • Develop training materials to support user community (e.g., user guides, checklists, SOPs, online help, FAQs, blogs)
  • Develop and present training seminars (e.g., lunchtime sessions, targeted training by group, system overviews, one-on-one sessions with leadership and power users)
  • Develop and post training videos
  • Facilitate all training events to include: room reservations, computers, projectors, lighting, network connectivity, handouts, links, after event clean-up
  • Other tasks as needed for successful project completion




Education and Years of Experience: 

  • B.S. (M.S. preferred) in computer science or related field
  • 4 years' experience working with IT systems; experience in support of higher learning is desired

Required Skills/Certifications:

  • Able and willing to perform all of the duties and responsibilities described above
  • Excellent oral and written communication: Clear, concise, and professional 
  • Expert technical writing; at least five years of verifiable technical writing experience
  • Basic understanding of general software training
  • Ability to communicate technical information to non-technical audiences
  • Ability to prioritize and manage multiple ongoing projects within in a deadline-driven environment

Desired Skills/Certifications:

  • CompTIA Certified Technical Trainer (CTT+) certification, or equivalent, is desired
  • Society for Technical Communication (STC) Foundation, Practitioner, or Expert certification, or equivalent, is desired
  • Knowledge of DoD, Air Force and/or USAFA documentation and procedures is desired
  • Information Technology Infrastructure Library (ITIL) v3 Foundation certification, or higher, is desired
  • Knowledge of, and/or certifications in, the Agile software development methodology is desired
  • Knowledge of, and ability to use, Atlassian Jira software is desired
  • Knowledge of, and ability to use, Microsoft SharePoint is desired
  • Knowledge of, and ability to use, OBIEE is desired
  • Knowledge of RMF and/or eMASS is desired
  • Knowledge of, and experience working with 508 compliance, SSN Reduction Act, PII, and/or HIPPA is also desired

Additional Requirements:

  • Must be able to pass a National Agency Check with Inquiries (NACI) background check


Physical Requirement(s):  None


Location: United States Air Force Academy, CO 80840 (Just north of Colorado Springs, CO)



Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.




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