Tier I Help Desk Specialist

4 months ago(8/29/2017 8:44 AM)
Job ID
Infrastructure Support
US-GA-Ft Gordon


About DMI

DMI is a leading provider of mobile enterprise solutions and services, including mobile strategy, mobile UX and app solutions, omni-channel commerce, mobile brand and marketing, big data management and analytics, and secure mobile device, app and data management. The company’s commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices all around the world. The company has been named one of the Top 2014 Workplaces in the Washington DC area by the Washington Post, and has been awarded Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at

Careers at DMI


About the Opportunity

DMI is currently seeking to hire a Tier I Help Desk Specialist for a Federal Government customer on a long-term contract in the Augusta, GA area.

This is an entry-level position that handles walk-in support requests and conducts software troubleshooting on par with the support provided by the Enterprise Service Desk (such as password resets, routine software installations, etc.) Tier I techs handle basic support tasks independently and work with Tier II/III techs to resolve work orders of higher complexity.


Required Education and Experience:

  • 1+ years of helpdesk/systems experience (Required)
  • 1-3 years experience and an A+ certification. Tier 1 support

Required Skills:

  • A+, Network+, or Security+ certification (Required within six months of hiring)

Additional Requirements: Secret Clearance


Location:   Fort Gordon, GA


Physical Requirements: N/A


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. 


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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