DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Google+.
About the Opportunity
DMI is currently seeking to hire a Senior Unix/Linux Helpdesk Administrator to support an Information Management System for a Federal Government customer in the DC metro area.
*This position will be working the swing-shift 2pm-10pm
Duties and Responsibilities:
Works from specifications in developing and modifying moderately complex software programming applications. Involved with designing, coding, benchmark testing, debugging and documentation of programs. Performs activities such as operating system architecture integration and software design to selection of computer systems, languages and/or equipment. Resolves moderately complex problems.
Incident and Problem Management.: Follow established incident and problem management program and related Standard Operating Procedures (SOP) in order to document all requests for service, resolve user issues, correct the root cause of incidents, and minimize any adverse impact to customers. The objective for incident management is to restore normal service operations as quickly as possible with minimum disruption to the organization. In addition, the objective for problem management is to minimize the adverse effect of incidents and problems caused by network architecture limitations and deficiencies. Provide incident and problem management based on the fundamental processes found in the ITIL® and ITSM® frameworks and established policies and procedures.
Tier I Service Desk Support. Support a continuously manned (24x7) IT service desk. Provide walk-in support as well as responding to telephone, web-based online messages, e-mails or user submitted incident ticket notifications. In addition, follow established help desk standard operating procedures and provide service desk support tasks to include but not be limited to the following:
Education and Years of Experience:
Required Skills/Certifications: Security+ certification and Linux Red Hat 6 experience
Additional Requirements: Top Secret (SCI eligible)
Physical Requirements: N/A
Working at DMI
DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.