Training Specialist

2 months ago(10/3/2017 11:12 AM)
Job ID
Infrastructure Support


About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.


About the Opportunity

Perform communications and outreach functions, per Government guidance, to increase the awareness and utilization of in-house developed tools and applications across all operational components.


Duties and Responsibilities:  

User training services include but are not limited to the following tasks:

  • Develop and execute communication plan and training plan
  • Develop and maintain training content and material to support system end-user education by collaborating with users, developers, testers, business analysts and other stakeholders to identify necessary content for training materials
  • Instruct and deliver demonstrations and training sessions through virtual, classroom and other methods to enhance the ability of users to perform their jobs efficiently and effectively using systems and applications
  • Plan training delivery and coordinate logistics for training sessions
  • Develop and distribute professional communications through various print, electronic, and web-based methods to provide end-users and other stakeholders with timely and relevant information regarding existing and future systems and applications
  • Conduct user outreach efforts to understand the needs of end-users in order to develop solutions that expedite end-users' ability to effectively and efficiently meet the FBI mission
  • Create, update, and validate end user documentation and web content that includes standard operating procedures on how to use systems and applications as well as knowledge repositories and system help tips
  • Deliver instructor-led training and system demonstrations as needed
  • Provide operational support as a means of training end-users on systems and applications



Education and Years of Experience:

Personnel who provide user training services must meet the following minimum qualifications:

  • Minimum of 3 years of experience in adult learning development and delivery
  • Minimum of 2 years of experience with the ADDIE (Analyze, Design, Development, Implementation, Evaluation) model
  • Excellent written and oral communication skills and demonstrated ability to collaborate with stakeholders of varying skill level and expertise
  • Minimum of 1 year of experience in an agile development environment


Required Skills/Certifications:

  • Active TS is required (SCI eligible)

Physical Requirement(s): No Physical Requirement


Location: Washington, D.C


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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