Senior Help Desk

4 weeks ago
Job ID
Infrastructure Support


About DMI

DMI is a leading provider of mobile enterprise solutions and services, including mobile strategy, mobile UX and app solutions, omni-channel commerce, mobile brand and marketing, big data management and analytics, and secure mobile device, app and data management. The company’s commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices all around the world. The company has been named one of the Top 2014 Workplaces in the Washington DC area by the Washington Post, and has been awarded Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at


Careers at DMI


About the Opportunity

DMI is looking for a full time Senior Help Desk to support a government client. The Senior Help Desk requires both helpdesk and server administration duties to be performed in supporting the DMI DOD customer.  Everything from backups/restores on supported servers to installing printers for clients.


Duties and Responsibilities:


  • Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as, but not limited to: Windows 7, Server2008, Server 2012, VMware, MS Exchange 2010 etc.
  • Performs server maintenance to include backups, log checking, and server updates
  • Provides system administration for Windows 2008 AD domain and supported web/database servers.
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.
  • Handles problem recognition, research, isolation, resolution, and trouble ticket follow-up for routine user problems.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation
  • Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
  • Trains users on software and hardware on-site.
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.





Education and Years of Experience:  

  • 7 years experience and 3 years of DOD experience.

Required Skills/Certifications:

  • Security+ required (or other 8570 approved cert)


Physical Requirement(s):

  • Ability to disconnet, move, and install workstations, servers, printers, and other heavy IT systems.
  • No regular travel requirements


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. 

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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