DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Google+.
About the Opportunity
The Performance Manager is the single POC for overall Contractor performance and quality assurance as specified in the performance measures and metrics contained in each BPA Order. The Performance Manager is responsible for service support and service delivery adjustments, corrections, and improvements by developing, implementing, and maintaining continual service improvement processes. The Performance Manager will report Contractor performance on a regularly scheduled basis and provide corrective action plans for any IT service that performs below its established standard. The Performance Manager ensures that customer feedback is collected and utilized to develop customer centric IT solutions, enabling continuous improvement of the customer experience.
Duties and Responsibilities:
May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.
Conducts audits and reviews/analyzes data and documentation.
Education and Years of Experience:
The Performance Manager shall have at least a Bachelor's Degree or equivalent from an accredited university in Computer Science, Software Engineering, Business Administration, Management, or another scientific or technical discipline, and shall have at least ten (10) years of relevant experience.
Physical Requirement(s): No Physical Requirement needed.
Location: Bethesda MD
Working at DMI
DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.