Mobility Engineer - Mobile Device Management

Posted Date 1 month ago(1/19/2018 11:14 AM)
Job ID
Infrastructure Support

About DMI

About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

About the Opportunity

About the Opportunity

DMI is currently seeking to hire a permanent, full-time position of AirWatch Engineer to support our growing customer base around the world. You will be joining a hardworking, successful team of Mobility Engineers to provide support and consultation to DMI’s customers.


Duties and Responsibilities:

Responsible for supporting a large retailer with their Mobile Device Management Environment including, but not limited to, managing the administration console, application management, server maintenance and installation and technical documentation write-ups. The qualified candidate will also be required to troubleshoot network and connectivity issues, along with server related issues.


Needs to be able to work in a team atmosphere within DMI, as well as with the customer’s teams such as Helpdesk, Exchange and Security. The qualified candidate is one who responds quickly to critical issues and works as long as necessary until a resolution is reached. Needs to exhibit patience and professionalism at all times as they will be a representative of DMI to the customer. Performs activities such as application push from MobileIron, version upgrades on servers, app inventory maintenance and diagnostic research on a per device level. 


Incident and Problem Management.Follow established incident and problem management programs and related Standard Operating Procedures (SOP) in order to document all requests for service, resolve user issues, correct the root cause of incidents, and minimize any adverse impact to customers. The objective for incident management is to restore normal service operations as quickly as possible with minimum disruption to the organization. In addition, the objective for problem management is to minimize the adverse effect of incidents and problems caused by network architecture limitations and deficiencies. Provide incident and problem management based on the fundamental processes found in the ITIL® and ITSM® frameworks and established policies and procedures.


Mobility Engineer support for an AirWatch Environment. Work directly with end-users and IT staff to ensure problems are resolved in expected timeframe. In addition, provide escalation support to DMI’s Service Desk following established help desk standard operating procedures, in addition to being able to possessing the following skills:


  • Advanced knowledge on how to manage a MobileIron environment with both physical and virtual servers, including device enrollment, certificate management, setup of policies & configurations, server updates, feature updates and bug fixes.
  • Be able to use AirWatch tools such as logs and monitoring to troubleshoot issues.
  • Develop and follow application testing plans
  • Ability to write professional documentation and training material.
  • Expert knowledge with setup and configuration of applications within the AirWatch environment.
  • Thorough knowledge of how to setup and maintian AppConnect applications.
  • Thorough knowledge of how to setup and maintain ActiveSync & AppSentry.
  • The ability to diagnose and troubleshoot connectivity and network related issues
  • Basic understanding of Linux and how to run Unix commands
  • Follow Change Management procedures as set forth by ITIL standards
  • Expert skill set with using the iOS platform, including DEP and VPP.
  • Basic knowledge of load balancers such as an F5.
  • Basic knowledge of how Lotus Notes works.
  • Have experience working with Travelers Servers for Lotus Notes
  • Monitor service delivery and service support to ensure timely IT support services to the user community.


Education and Years of Experience: 

  • Bachelor’s degree, related technical training (or equivalent experience) plus at least two years of directly related experience.
  • At least 3 years of AirWatch experience
  • At least 3 years document writing

Required Skills/Certifications: AirWatch Certification


Physical Requirement(s):  No Physical Requirements


Location: Stockholm, Sweeden




Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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