Business Analyst/Technical Writer

Posted Date 3 weeks ago(1/29/2018 2:02 PM)
Job ID
Infrastructure Support

About DMI

About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

About the Opportunity


About the Opportunity:

Digital Management, LLC (DMI) is seeking for a talented, self starting Business Analyst/Technical Writer to support USmax Corporation.


The Business Analyst/Technical Writer to provide team support by managing office schedules, setting up meetings, reviewing various written work products and technical documents. Should be someone interested in technology and its application to government agencies. The selected candidate should be able to communicate with all levels of personnel from CxO to developers while maintaining composure and discretion. Should be able to facilitate resolution of discussions and influence people without having authority. Should be comfortable reviewing speeches, presentations and know how to use Microsoft Office products like Outlook, Word, Excel and PowerPoint.


Duties and Responsibilities:

  • Provide project support in setting up meetings, engagements, presentation and ensuring that the correct deliverables are available to the executive staff.
  • Write after-action reports summarizing vendor and interdepartmental meetings. Highlighting useful information, points of contact and reference documents where applicable.
  • Manage interactions with vendors and adhere to established procedures to ensure that policies are followed.
  • Answer phone and route calls to the appropriate project staff.
  • Other duties and responsibilities as assigned

Knowledge of the following areas are a plus:

  • Understanding social networking and use of popular applications for the mobile-enabled workforce on both IOS and Android
  • Understanding data calls and the consolidated reporting practices of government agencies
  • Document management and document production practices
  • Understanding Open Source/Open Standards, Cloud Architecture, software lifecycles, and operational support processes for IT organizations
  • The successful individual will be one who is able to gracefully balance the demands of a strong client, multiple teams, and changing deadlines. This individual should know how to compartmentalize confidential information and help to coordinate activites with the client. They should be actively seeking opportunities to improve workflow and processes in support of the project goals.
  • The Business Analyst will report directly to the Project Manager, while also independently engaging in research, analysis, and writing tasks.




Education and Years of Experience: 

  • Bachelors degree or higher. Specialization in Technical Writing/English, Information Technology field or equivalent work experience. 
  • Excellent research, analysis, critical-thinking, and communication skills (written and verbal)
  • Strong time management skills and ability to meet deadlines
  • Self-starter, must be able to work independently and arbitrate differences of opinion within the team
  • Basic understanding of the Software development lifecycle
  • Flair for technology (new interfaces and capabilities)
  • Strong customer service skills (interpreting needs of customer, deductive reasoning) - quick on their feet when dealing directly with clients
  • 1-2 years of desktop office automation (Word, Excel, PowerPoint, etc) experience preferred
  • Prefer recent experience with SharePoint use and administration

Required Skills/Certifications:

  • candidate to pass the DHS agency-specific Background Investigation
  • Security Clearance DHS Clearance and/or active DoD clearance desired 

Desired Skills/Certifications:

  • Needs to go through CBP BI process
  • Security Clearance Previous Governent Clearance, public trust and/or active Secret clearance preferred

Physical Requirement(s): No Physical requirement needed for this position 


Location: Alexandria, VA


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.




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