• Desktop Support (TS Cleared)

    Posted Date 4 months ago(2/2/2018 12:20 PM)
    Job ID
    Infrastructure Support
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

    About the Opportunity

    Digital Management, LLC (DMI) is seeking a full time Desktop Support to support Federal Customer in Washington, DC.  


    Duties and Responsibilities:

    Desktop support duties consisting of but not limited to ensuring proper computer operation.

    • This includes receiving, prioritizing, documenting, and actively resolving end users help requests. 
    • Problem resolution may involve the use of diagnostic and help request tracking tools, hands-on help at the desktop level. 
    • Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance. 
    • Maintains technical acuity with vendor products and provides recommendations that best support the client's critical missions. 
    • Provide reliable and timely onsite and remote IT services for customers. 
    • Supports the installation, operations and maintenance of end-user hardware and software. 
    • Maintains Incident Ticket Management Program, conducts laptop audits, Tech Refresh, Active Directory assistance, Tech Data Migration, Power Point presentations and configuration setups. 
    • Provides documentation and services for products and/or services.  
    • IT Support and maintenance on multiple enclaves including supporting outside agencies IT equipment. 
    • Performs disconnects, relocations and reconnections. 
    • Manages technical refreshes; IT “Specials”, and supports Operational Exercises & Critical Missions. 
    • Decommission obsolete systems and equipment; participate in quarterly and yearly inventory and proper disposal of equipment. 
    • Coordinates PC deployments and/or migrations to include, re-installing software, resetting user profiles and network settings, restoring end-user data from backups, tracking all moved PCs, investigate and resolve customer complaints. 
    • Research and provide follow-up actions utilizing Tracking Software to expedite satisfactory customer resolutions, trouble shoot hardware and or software problems on desktop PCs. 
    • Installs, configures, and trouble shoots networked printers.

    Some support may be required afterhours on an on-call basis to respond to critical emergencies.


    Education and Years of Experience: 

    •  Some college / minimum 2 years college preferred

    Required Skills/Certifications:

    • Active TS is required (SCI eligible)  

    Physical Requirement(s): No Physical requirement needed for this position  

    Location: Washington, DC.


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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