Desktop Technician

Posted Date 2 weeks ago(3/5/2018 10:30 AM)
Job ID
Infrastructure Support

About DMI

DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedInTwitterFacebook, and Google+.

About the Opportunity

Digital Management, Inc. (DMI) is seeking a full time Desktop and peripheral support technician.


Duties and Responsibilities:

  • Provide onsite & remote technical support for DMDC & related DoD agencies, in both classified and unclassified environments
  • Monitor & respond to daily tickets - incidents & requests that cannot be resolved by tier 1 helpdesk
  • Create, test & distribute software packages to enterprise via CA ITCM Image & deploy workstations, laptops & tablets
  • Respond to inquiries pertaining to desktop issues, application software and/or hardware, user account security, communications, system policy guidance, laptops, software, printers, document scanners, audio-visual equipment, handheld devises, network service outages/disruptions and enterprise server outages/disruptions
  • Perform regular inventories of in-house, remote offices and datacenter equipment
  •  Work with the Asset Manager to capture asset data in Configuration Management Database (CMDB)
  • Participate in long- and short-range technology planning
  • Create batch & PowerShell scripts to automate tasks/processes
  • Conduct vulnerability scans using ACAS for DMDCW assets
  • Maintain DMDCW's VMware virtual environment, create, manage & retire; VMs Assist with occasional server projects Manage backups, VPN support, VTC support, technical writing & research, etc.
  • Must be willing to work extended hours in a fast paced, deadline driven environment


Education and Years of Experience: 

  • Bachelor's Degree in Computer Information Systems or Computer Science preferred
  • 1 year experience in the following:
  • Scripting
  • Active directory, DNS, DHCP
  • Server administration
  • VMware experience and/or other virtualization software
  • Desktop support and general hardware/software support troubleshooting
  • Printer administration
  • Mobile device administration
  • Software distribution/packaging
  • Microsoft SCCM

Requires Skill/ Certification: 

  • Security+ certification required; must be obtained within six months of employment
  • Secret SSBI security clearance required

Desired Skill/ Certification: 

  • Information Technology Infrastructure Library (ITIL) foundation certificate preferred
  • Experience in an end user based environment
  • Working knowledge of SharePoint preferred
  • Proficient in Microsoft Outlook experience required
  • Good understanding of Microsoft Office 2010 products
  • Must have the ability to work in a dynamic environment and interact effectively and professionally with numerous DoD, military/civilian personnel and industry partners; must also possess the ability to work independently on IT projects.
  • Excellent writing, speaking, analytical, project management, organizational and customer service skills.
  • Must possess excellent time management skills and the ability to prioritize work.
  • Ability to develop solutions to problems of moderate scope and complexity.
  • Must possess intermediate knowledge of DoD security processes.

Physical Requirement(s): Must be able to lift 30 lbs


Location: Mark Center, Alexandria VA


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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