• Digital Technical Content Specialist *

    Posted Date 4 months ago(2/28/2018 9:00 AM)
    Job ID
    Infrastructure Support
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

    About the Opportunity

    Support a Federal customer, through ongoing customer help desk support, technical coordination with local, state, tribal, and federal stakeholders, conducting statistical data assessments using existing software applications, assisting with risk management, testing system performance and builds, and managing various complex technical projects and initiatives.


    Duties and Responsibilities:

    • Work as a part of a strategic management team to assist, facilitate, and manage business process efforts.
    • Manage, track, prioritize, and schedule multiple projects simultaneously, while meeting all deadlines.
    • Identify sources of problems, make recommendations for solutions, including designing and implementing appropriate solutions. Assist with and/or manage IT system and program related projects.
    • Work with all levels of the organization; interactions may include presentations, workshop facilitation, and training.
    • Support the marketing and communications of a major IT system.
    • Write, develop, and design visuals to enhance project objectives.
    • Prepare standard templates and layouts for the organization, including but not limited to; documents, presentations, process flows, publishing, and website content.
    • Coordinate and communicate IT system developments and ensure information is readily available to customers.
    • Develop, implement, and maintain website presence on internal and external web sites.
    • Ensure a consistent program/system message is conveyed across all mediums.
    • Monitor website traffic and administer receipt, assignment, tracking and response to visitor submitted questions.
    • Coordinate and facilitate the development of promotional videos.
    • Develop high quality technical training curriculum for online delivery and/or via self-paced individual developmental learning; Proficiency in using Adobe Captivate to develop computer-based trainings (CBTs) is required.
    • Perform extensive analysis and research, in order to create case analysis studies and reports.



    Education and Years of Experience:  

    • Proficiency with various computer graphics software, such as Microsoft Publisher and Adobe Creative Cloud, to facilitate the design, layout, and production of newsletters, brochures, pamphlets, one-pagers, briefings, displays, and other materials.
    • Proficiency with the application of copyright procedures and laws, and Section 508 of the Rehabilitation Act of 1973 requirements and standards.
    • Proficiency managing social media platform for an IT system/program, including Proficiency with government policies and restrictions in use of social media.
    • Proficiency in preparing and/or reviewing technical and programmatic documentation to ensure consistency with training documentation and ensuring impacts are identified, understood, and communicated.
    • Analyze metrics to assess effectiveness of websites, outreach, and marketing platforms.
    • Support the program with various research and analytical projects, white paper development, presentations, and other project-oriented tasks.
    • Assist in collecting and organizing information for preparation of user manuals, training materials, installation guides, style guides, proposals, and reports.
    • Posses excellent writing and editing skills to produce technical and programmatic documentation.
    • Proficiency developing Microsoft SharePoint sites to manage organizational content to effectively meet the needs of the contract.
    • Five years' experience is desired in managing and supporting IT systems; working in collaborative sessions; presentation skills; producing quality written documentation and products, to include, but not limited to; procedures, processes, presentations, newsletters, technical training guides and manuals, marketing materials, online training modules, and websites.


    Required Skills/Certifications: Active TS is preferred


    Physical Requirement(s): No Physical requirement needed for this position.

    Location: Crystal City, VA 


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. 



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