• System Administrators I*

    Posted Date 12 months ago(3/27/2018 1:29 PM)
    Job ID
    Infrastructure Support
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

    About the Opportunity

    DMI is seeking a full time System Administrators to provide Platform administration and management of enterprise Mobile Device Management (MDM) environment. This includes installing, deploying, troubleshooting, patching, and monitoring the MDM solution and providing Tier2 User support/problem resolution. In addition support of MDM internal application offerings and related management including ensuring security compliance.


    DMI’s NASA Headquarters Information Technology Support Services (HITSS) contract is a large program that provides high quality IT services across many areas of NASA utilizing technologies such as Java, .Net, Drupal, AWS, virtualization, MicroStrategy, ServiceNow, agile development, etc to enable NASA HQ customers to accomplish NASA’s mission.  We support our customer’s vision to deliver reliable, innovative and respected IT solutions.  Our team provides this support in the areas of Software Development and Testing, IT Engineering, IT Operations, Multimedia, Security, Project Management, Help Desk support, Strategy and Policy support, and Administrative support.


    Duties and Responsibilities:

    • Administer, manage, patch, and operate company deployed MDM solution
    • Support planning, testing, and readiness of new mobile device OS versions (Android and iOS) for the MDM and Application offerings.
    • Manage users in conjunction/coordination with master user management systems, including adds, deletes, etc.
    • Create, configure, and maintain security policies on the MDM and maintain enforcement
    • Understand MDM reporting capabilities and provide weekly reports to Mobile Architect 
    • Create, update, and maintain users and device owners in the MDM
    • Actively assess MDM capabilities and provide technical recommendations for future improvements, enhancements
    • Provide hardware and software support for Android and Apple mobile devices
    • Provide Tier 2 User support, including working with customer and field technicians to resolve technical issues
    • Create and maintain all relevant documentation
    • Support enterprise apps teams in understanding, testing, and readying applications for availability via the MDM solution


    Education and Years of Experience:  

    • Bachelors Degree in a computer-related field, MIS, IT, or related field skills, or the equivalent combination of training and experience

    Required Skills/Certifications: 

    • + Years experience supporting and/or administering an MDM platform including Microsoft Intune, Airwatch, Blackberry, or IBM MaaS360
    • Experience and knowledge of mobile device platforms including iOS and Android, including configuration, advanced technical support, and troubleshooting.
    • Understanding and experience with management and operations of an internal mobile app store (preferred)
    • Demonstrated ability to assist and communicate well with internal customers 
    • Excellent customer service skills
    • Ability to prioritize among multiple, competing requests
    • Must be a self-starter with strong organization skills

    Additional Requirement(s):

    • Must be a US Citizen, clearable for work for a US Federal Agency

    Physical Requirement(s): No Physical requirement needed for this position.

    Location: Huntsville, AL 


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. 



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