• Business Analyst II *

    Posted Date 12 months ago(3/27/2018 1:28 PM)
    Job ID
    Business Analysis
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

    About the Opportunity

    DMI is seeking a full time Business Analyst II to be accountable for carrying

    out and supporting activities related to supporting Mobile Device Ordering and setup in support of an enterprise client. Carry out order entry of mobile device orders into vendor ordering portals, as part of service ordering and fulfillment team. Support troubleshooting of procurement issues, working with users and peers to ensure orders are entered in a timely way, and that order fulfillment is achieved. Work closely with vendors and customers to ensure order system changes or device catalog changes are communicated, and processes are managed so that any such changes do not impact delivery of devices or services. Support peripheral activities including audits of utilization, assets management of devices, reporting, or other support of mobile services delivery teams.


    DMI’s NASA Headquarters Information Technology Support Services (HITSS) contract is a large program that provides high quality IT services across many areas of NASA utilizing technologies such as Java, .Net, Drupal, AWS, virtualization, MicroStrategy, ServiceNow, agile development, etc to enable NASA HQ customers to accomplish NASA’s mission.  We support our customer’s vision to deliver reliable, innovative and respected IT solutions.  Our team provides this support in the areas of Software Development and Testing, IT Engineering, IT Operations, Multimedia, Security, Project Management, Help Desk support, Strategy and Policy support, and Administrative support.


    Duties and Responsibilities:

    • Coordination with MDM teams for troubleshooting new device issues
    • Create orders for mobile devices using vendor portals
    • Respond to and handle issues with new orders or order fulfillment issues
    • Ensure teams are aware of any relevant changes to vendor ordering processes or fulfillment processes, and support integration of those changes into processes
    • Execute reporting related to mobile device orders and fulfillment.
    • Work with teams to suggest enhancements or improvementto ordering processes.


    Education and Years of Experience:  

    • 4 Year Bachelors degree in an IT relevant field. 

    Required Skills/Certifications:

    • Demonstrated knowledge and expertise of Microsoft Office suite, including MS Word, MS Excel
    • Experience with basic report creation using MS Excel

    Additional Requirement(s):

    • Must be a US Citizen, clearable for work for a US Federal Agency

    Physical Requirement(s): No Physical requirement needed for this position.

    Location: Huntsville, AL 


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.  


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