DMI is a leading provider of mobile enterprise solutions and services, including mobile strategy, mobile UX and app solutions, omni-channel commerce, mobile brand and marketing, big data management and analytics, and secure mobile device, app and data management. The company’s commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices all around the world. The company has been named one of the Top 2014 Workplaces in the Washington DC area by the Washington Post, and has been awarded Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com.
DMI is currently seeking to hire a Functional Analyst (Tier 4 Elevated).
The Tier 4 delivery area provides an elevated point of contact for US Coast Guard applications end users to gain assistance in troubleshooting, get answers to questions, and solve known problems. The Tier 4 delivery group utilizes the Remedy ticketing system to track end user requests for change, requests for services and incident reports. The team works to sort user requests, and escalate as needed to team members who can resolve the user’s request, or for further analysis by other APLES service lines. This role will require close collaboration with Security Engineers, Engineering, Operational and other subject matter experts.
Duties and Responsibilities:
The Functional Analyst (FA) will work as a member of the Sustainment Operations team, providing daily support and be capable of executing independent and team tasks as assigned
The FA must be a team player and willing to interact with others at all levels throughout the USCG
The FA’s primary responsibility is as a member of the Operations Tier 4 application support team, assisting end users in a help desk like environment
The Tier 4 FA works with end users via phone or email, to provide them with information and support for up to 35 unique applications
The FA works to troubleshoot problems or provide guidance about the software
In additional to providing daily end user support, the Tier 4 FA may be asked to prepare reports and spreadsheets, participate in working groups tasked with solving a particular problem or addressing a specific challenges, analyze tickets to determine trends, ticket similarities, and redundant issue reporting, and other duties as assigned
Effective communication skills (oral and written)
Location: Kearneysville, WV
Physical Requirements: N/A
Min. Citizenship Status Required: US Citizen only
Working at DMI
DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.