• Customer Service Representative

    Posted Date 3 months ago(3 months ago)
    Job ID
  • About DMI

    About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

    About the Opportunity


    Digital Management, LLC. (DMI) is looking for a Customer Service Representative to join the Managed Services Group tier 1 service desk. 

    Roles and Responsibilities:

    • Answering support calls
    • Opening tickets for these calls
    • Basic mobility troubleshooting such as email setup & password updates, Install mobile applications, and Wi-Fi setup



    Education and Years of Experience:

    • High School Graduate 

    Required Skills/Experience:

    • Experience with mobile devices and troubleshooting (including Android, iOS, Windows, Blackberry)
    • Good phone etiquette and interpersonal skills to interact professionally with customers, vendors, and staff
    • Multitasking skills and ability to work in a fast paced work environment

    Additional Requirements:

    * Shifts include evening hours, weekends, and holiday

    * Must be able to lift 10 pounds

    Location: Lincolnshire, IL

    Physical Requirements: N/A


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    **************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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