• CRM Analyst

    Posted Date 3 months ago(7/26/2018 11:39 AM)
    Job ID
    Platform Solutions
  • About DMI

    DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

    About the Opportunity

    DMI (Digital Management, LLC.) is looking for a CRM Analyst. 


    About the Opportunity


    DMI is seeking an experienced CRM Analyst with Dynamics 365 functional and business analysis experience. The individual in this role will be responsible for developing project deliverables including requirements analysis, CRM configuration (not development), testing and QA, some user training and working with customer management and users throughout the project lifecycle to ensure quality and timely deliverables.



    CRM Analyst Requirements (3-5 years experience required)




    • Perform business process analysis, elicit and articulate customer requirements
    • Possess extensive knowledge of Dynamics 365 features and can discuss them in detail
    • Provide input and advice regarding Microsoft Dynamics 365 capabilities, functions and features
    • Create documentation, including functional and technical requirements, PowerPoint presentations, Visio workflows, design, training, etc.
    • Conduct hands-on implementation, design and configure solutions
    • Build positive client relationships by developing an understanding of the client’s business processes




    • Bachelor’s Degree
    • 3+ years of experience Dynamics CRM configuration and implementation
    • 3-5 years business analysis experience
    • Able to estimate and architect own configuration features on Dynamics 365
    • Able to assist in creation of overall solution design
    • Excellent communication skills including written, oral and presentation
    • Professional customer interaction
    • Ability to elicit, articulate, and guide customers on the requirements gathering process is a strong preference
    • Experience working both independently and in a team-oriented collaborative environment
    • Solid knowledge of structured methodology/processes for implementing business applications.


    Physical Requirement(s): No Physical requirement needed for this position.

    Location: Indianapolis, IN


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. 


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.