• Subject Matter Expert / IBM End-Point Manager*

    Posted Date 2 weeks ago(8/10/2018 4:10 PM)
    Job ID
    Infrastructure Support
  • About DMI

    DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


    About the Opportunity

    DMI (Digital Management, LLC.) is looking for a Subject Matter Expert / IBM End-Point Manager to support a Federal customer with specialized engineering, application, and operational tasks relating to IBM End-Point Manager (EPM) (previously BigFix).


    Duties and Responsibilities:

    • Provide Task Management support including knowledge and experience of administration of IBM End-Point Manager
    • Responsible for providing technical knowledge, administration, maintenance, and operation of the IBM End Point Manager tools, including:
      • IBM End-Point Manager (EPM)
      • Software Usage Analysis
      • WebReports
      • WebConsole
      • BigFix Inventory (BFI)
      • Security & Analytics (SCA)
      • Future IBM End-Point Manager Modules

    • Plan, implement, upgrade, and maintain the IBM EPM product
    • Coordinate with stakeholders responsible for enterprise IT solutions
    • Communicate EPM deployment schedules, vulnerability alerts, patch statuses, software analyses, and other related statistics
    • Develop, test, pilot, deploy, and maintain software deployment packages
    • Respond to operational security alerts
    • Install software
    • Provide Web Reports training
    • Write and maintain patch procedures and system reboot policy documentation
    • Perform Data Transfer uploads across various security enclaves
    • Create asset management and license management reports



    • Active TS Clearance
    • 8-10 years of professional experience in:
      • Extensive experience with the IBM End-Point Manager tools
      • Possess IBM End-Point Manager certification
      • Experience with Microsoft Server 2008, 2012, and 2016, including Active Directory
      • Experience with Virtual and Cloud environments
      • Visual Basic Scripting, Power Shell Scripting, Batch Programming, Java, WebLogic, Tomcat, Unix Shell Scripting

    • Extensive experience supporting and troubleshooting Windows 7 and Windows 10 desktops
    • Experience with Microsoft SCCM packaging, and managing collections and deployments preferred
    • In-depth understanding of Group Policies and how they relate to packaged applications preferred
    • Tier 3 & 4 customer support experience preferred
    • Experience with Linux preferred


    Physical Requirement(s): No Physical requirement needed for this position.

    Location: Washington, DC

    • M-F (excluding Federal Holidays) 8 hours/day between 6AM-6PM
    • Some after hours/weekend work may be required to respond to emergencies on an on-call basis


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions. 




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