• Infrastructure Operations Team Lead

    Posted Date 1 month ago(1 month ago)
    Job ID
    Project/Program Management & PMO
    US-MD-Linthicum Heights
  • About DMI

    DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


    About the Opportunity

    DMI (Digital Management, LLC.) is looking for a Infrastructure Operations Team Lead to support our customer in Linthicum, MD


    Duties and Responsibilities:

    • Performs day-to-day management of the cloud platform operations, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project.
    • Lead operations team in providing tier 1 and tier 2 support for cloud platform.
    • Design, Develop and maintain incident management workflows
    • Monitors issues and provides resolutions for up-to date status reports.
    • Coordinate emergency response for severity 1 and 2 incidents
    • Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, Data Platform and Application team.
    • Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
    • Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.
    • Coordinate major/minor software installation, upgrade and patch management.
    • Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
    • Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skill



    Education and Years of Experience: 

    • 4 years Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.


    Required Skills/Certifications: 

    • At least eight (8) years of experience in administering cloud based multi user environment with expertise in planning, designing, building, and implementing IT systems.
    • At least eight(8) years of product administration experience in RHEL Linux based environment or Windows server environment
    • Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
    • Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.
    • 5+ years of experience leading tier 1 and tier 2 support for cloud platform
    • 3+ years of experience on operations large platform of over 2000 instances
    • Experience working with incident management and change management tools
    • Experience developing and maintaining incident management and change management workflows
    • Experience working with incident triaging and knowledge management



    Physical Requirement(s): No Physical requirement needed for this position.

    Location: Linthicum, MD


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

    • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
    • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
    • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
    • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
    • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
    • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options


    Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


    ***************** No Agencies Please *****************


    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.