• Product Support Specialist

    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
  • About DMI

    DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


    About the Opportunity

    DMI is seeking a full time Technical Support Engineer


    Are product support, issue triage & resolution, and responsive stakeholder communications among your specialties?  Are you a dogged troubleshooter who doesn’t give up until the problem is identified?  Is ‘accountability’ your middle name?


    We’re actively seeking an experienced Technical Support Engineer to join our team of business & IT consultants. If this sounds like you, we can’t wait to meet.



    What You Can Expect

    Required Skills: 

    • Member of an Agile team responsible for the triage, analysis, and successful resolution of data inconsistencies, ad-hoc reporting requests, and software functionality concerns in a large enterprise software system.
    • Possesses solid Oracle SQL and ad-hoc reporting skills and experience.
    • Responsible for ticket tracking and progress reporting within team.
    • Experience with ServiceNow, Jira, or other modern ticketing systems.
    • Participates in the proper escalation, planning, and stakeholder communications around confirmed software defects requiring development resolution.
    • Contributes to client & end customer satisfaction with prompt action and clear communications.
    • Basic understanding of computer networking and internet services (HTTP(S), FTP, SSH, SFTP, DNS, etc.)
    • Experience with diagnosing and debugging software issues and working with developers to perform root cause analysis
    • Takes proactive ownership of issues & concerns and sees them through to resolution.
    • Recognizes & escalates support process inefficiencies and contributes to optimizations.
    • Collaborates with stakeholders on process of writing clear and complete tickets.
    • Excellent time-management and communication skills.
    • 2 – 5 years successful IT services experience in product support of one of the following roles:  business/systems analysis, technology/development, data/reporting, project management.

    Desired, Not Required:

    • Consulting experience
    • Agile experience
    • Java EE development knowledge/experience



    Physical Requirement(s): No Physical requirement needed for this position.

    Location:  Indianapolis


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with

    a number of our award winning, Fortune 1000 clients. The following categories make up

    your DMI wellbeing:

    • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
    • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
    • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
    • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help
    • provide financial stability for each DMI employee
    • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
    • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options


    Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


    ***************** No Agencies Please *****************


    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.




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