• Infrastructure Support Services Analyst

    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    Infrastructure Support
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedInTwitterFacebook, and Instagram.

    About the Opportunity

    Under the Joint Service Provider (JSP), Infrastructure Operations (JP312) at the Pentagon, the Infrastructure Support Services Analyst provides rack access, surveillance, and escort support within the Consolidated Server Rooms (CSRs).


    Duties and Responsibilities:   

    • Escorts Pentagon tenants and vendors into the Infrastructure Facility Rooms and racks
    • Monitors surveillance cameras in CSRs to ensure all tenant activities are in compliance with JSP guidelines (e.g., CRQ/INC, JSP install/decommission processes, Rules of Engagement (ROE))
    • Supports authorized and emergency power and HVAC outages at the Pentagon
    • Opens ASIs bridge lines during outages
    • Supports JP312 Power SME with outages and daily actives (change management, system admin, Infrastructure Facility Room escorts)
    • Operates rack surveillance system, S2. Responsibilities include but are not limited to: creating/running reports, generating new accounts, granting access to groups and/or individuals, removing users, setting account expiration dates.
    • Monitors CSRs and ensures all work has appropriate documentation, CRQ/INC
    • Generates daily reports to track CSR activities, changes, and incidents
    • Required to log-in to Infrastructure Support Services Work Center (ISSWC) time-clock SharePoint page at the beginning and end of every shift


    Education and Years of Experience: 

    • High School Diploma with 3-5 years of specialized experience in related field. Preferred Bachelor's Degree from an accredited university with 2 years of directly related experience.

    Required Skills/Certifications:

    • Self-Motivated/ Self starter
    • Ability to work independently as well as coordinate with JP312 ISSWC and JP312 Operations Manager
    • Effective time management skills
    • Ability to anticipate problems & take decisive action
    • Familiarity with JSP or similar DOD environment
    • Ability to use SharePoint
    • Ability to communicate with tenants/customers as well as coworkers

    Required Clearance:

    • DoD Secret clearance required, TS-SCI preferred

    Physical Requirement(s):  Ability to stand for extended periods of time and walk throughout the Pentagon.


    Location: Pentagon


    Hours: Tuesday - Saturday: 0700-1500


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.
    ***************** No Agencies Please *****************
    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


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