DMI is looking for a Help Desk Analyst to support a federal customer in Dallas, TX. This candidate will be responsible for the following:   Duties and Responsibilities: - Answer Help Desk phones and provide Tier I-II support to users on a variety of issues - Responds to telephone calls, email and personnel requests for technical support - Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) - Documents, tracks, and monitors the problem to ensure a timely resolution - Possess strong customer service and communications skills - Analyze, evaluate, and test software and hardware problems - Handle heavy call volume Preferred Skills: - Experience using Microsoft Office tools - Windows Operating Systems - Strong customer service and strong communication skills (both written and verbal) - Excellent interpersonal skills, especially ability to listen and understand what is being described - Working knowledge of ServiceNow ticket system; creating, updating and closing tickets - Experience with computer terms and customer service operations

DMI, LLC is seeking an Agile Technical Project Manager to join DMI. We're collaborating with a major automotive client in Detroit, and you'll be right at the heart of the action. This role requires working onsite three days a week in northern Detroit.   Duties and Responsibilities: - Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the program. - Responsible for the up-time and availability of the division's telematic solution and its supporting applications. - Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of the group. - Report to senior executives on the progress of individual projects and the overall program. - Participate in the creation of project budgets for the individual project components, and prepares cost estimates for the program based on this information. During the life cycle of a program, manage the program budget to conform to policy, and developing processes for requesting, spending and reporting expenditures and be accountable for the programs financial performance. - Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. - Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved. - Interface with application developers to coordinate systems implementation and releases. - Provide high quality service to our business customers as a primary support contact for our applications. - Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data. - Provide technical direction through the outlining of “stories” and sprints to the development team supporting the customer web portal, Liferay platform, architecture, technical solutions and code.

DMI, LLC is seeking a Data Analystto coordinate changes to computer databases, test, and implement the database applying knowledge of database management systems for a major automotive client in the Detroit area! This role is onsite in Detroit, MI.   Duties and Responsibilities: - Work with senior management, technical and client teams in order to determine data requirements, business data implementation approaches, best practices for advanced data manipulation, storage and analysis strategies - Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions - Design, implement, automate and maintain large scale enterprise data ETL processes - Modify existing databases and database management systems and/or direct programmers and analysts to make changes - Test programs or databases, correct errors and make necessary modifications

DMI, LLC is seeking an Agile Technical Project Manager to join DMI. We're collaborating with a major automotive client in Detroit, and you'll be right at the heart of the action. This role requires working onsite three days a week in northern Detroit.   Duties and Responsibilities: - Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the client. - Responsible for the up-time and availability of the client's telematic solution and its supporting applications. - Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of the division. - Report to senior executives on the progress of individual projects and the overall program. - Participate in the creation of project budgets for the individual project components, and prepares cost estimates for the program based on this information. - During the life cycle of a program, manage the program budget to conform to policy, and developing processes for requesting, spending and reporting expenditures and be accountable for the programs financial performance. - Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. - Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved. - Interface with application developers to coordinate systems implementation and releases. - Provide high quality service to our business customers as a primary support contact for our applications. - Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data. - Provide technical direction through the outlining of “stories” and sprints to the development team supporting the customer web portal, Liferay platform, architecture, technical solutions and code.

DMI, LLC is seeking a Tier 2 Imaging Technician (Network Installation Technician) to join the End User Support Team for a federal customer in the DC Metro area.  This resource must have experience installing, configuring, testing, and troubleshooting end-user workstations, and related hardware in order to deliver required desktop service levels.     Duties and Responsibilities: - Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. - Provide excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics - Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed - Assess the need for and implement performance upgrades to laptops, including RAM and fan replacements, recommend for warranty repair - Collaborate with computer endpoint deployment team and network administrators to ensure efficient operation of the desktop computing environment - Administer and resolve issues with associated end-user workstation networking software products - Posses familiarity with ServiceNow ticketing system - Follow established Service Desk processes for ticket management - Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes - Work with Knowledge Manager, including provide content for knowledge base articles - Possess and applies expertise on multiple complex work assignments. - Provide analysis related to the design, development, and implementation of hardware for products. - Liaise with third-party support and vendors, as needed - Support and provide feedback to ensure continual process improvement - Provide rapid support response for break/fix

DMI, LLC is seeking a Computer Security Systems Specialist III   Duties and Responsibilities: - Design, develop, engineer, and implement solutions to MLS requirements. Perform complex risk analyses which also include risk assessment.  - Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.  - Support customers at the highest levels in the development and implementation of doctrine and policies.  - Apply know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. - Perform analysis, design, and development of security features for system architectures.

DMI, LLC is seeking a Computer Security Systems Specialist III   Duties and Responsibilities: - Design, develop, engineer, and implement solutions to MLS requirements. Perform complex risk analyses which also include risk assessment.  - Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.  - Support customers at the highest levels in the development and implementation of doctrine and policies.  - Apply know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. - Perform analysis, design, and development of security features for system architectures. - May support the 7x24x365 Cyber monitoring center.  Government site support.

DMI, LLC is seeking a Computer Security Systems Specialist I   Duties and Responsibilities: - Analyze and defines security requirements for Multilevel Security (MLS) issues.  Design, develop, engineer, and implement solutions to MLS requirements.  - Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. - Perform risk analyses which also includes risk assessment. - May support the 7x24x365 Cyber monitoring center

DMI, LLC is seeking a Systems Engineer III   Duties and Responsibilities: - Supervise, coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices; including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.  - Provide direct support in the day-to-day operations on network hardware and operating systems including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems.  - Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols.  - Participate in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. - Maintain network infrastructure standards including network communication protocols such as TCP/IP.  - Provide technical consultation, training and support to IT staff as designated by the government.  - Diagnose and resolve complex communication problems.

DMI, LLC is seeking a Systems Engineer II   Duties and Responsibilities: - Coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices; includes investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.  - Provide direct support in the day-to-day operations on network hardware and operating systems, including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems.  - Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols.  - Maintain network infrastructure standards including network communication protocols such as TCP/IP.  Provide technical consultation, training and support to IT staff as designated by the government.

DMI, LLC is seeking a Systems Engineer I   Duties and Responsibilities: - Perform additions and changes to network hardware and operating systems, and attached devices; include investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.  - Provide direct support in the day-to-day operations on network hardware and operating systems, including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems using knowledge of hardware and software installation and maintenance in a PC/LAN_WAN environment.  - Maintain network infrastructure standards including network communication protocols such as TCP Transport Control Protocol/Internet Protocol (TCP/IP). - May support the 7x24x365 Infrastructure monitoring center

DMI, LLC is seeking a Systems Administrator III   Duties and Responsibilities: - Supervise and manage the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based.  - Plan and monitor the optimizing of system operation and resource utilization, and perform systems capacity analysis and planning.  - Plan and monitor assistance to users in accessing and using business systems. - Commensurate experience and education.

DMI, LLC is seeking a Systems Administrator II   Duties and Responsibilities: - Perform the daily activities of configuration and operation of systems which may be mainframe, mini, or client/server based.  - Perform the optimizing of system operation and resource utilization, and perform system capacity analysis and planning.  - Provide assistance to users in accessing and using business systems.  - Commensurate experience and education.

DMI, LLC is seeking a Angular Front-End Developer   Duties and Responsibilities: - Designs, codes, and tests software modifications to address enhancement requests - Coordinates and participates in system, integration, performance, and acceptance testing - Maintains shared responsibility for updating configuration documentation and related configuration management tools to track application changes - Interacts with clients and users as required during daily activities - Work as part of a team throughout the software development life cycle - Collaborate with designers and analysts to implement enhancements or new applications - Develop code to meet user story acceptance criteria - Creates test transactions and runs unit tests - Debug, test, and fix errors - Conduct design and code reviews to ensure compliance with standards - Maintain records to document program development and revisions - Provide evening and weekend support for outages and deployments

DMI, LLC is seeking a Java Developer to join us.    Duties and Responsibilities: - Coding, optimizing and supporting APIs & Java/web applications - Performing unit, integration, and system testing - Designing, implementing, and integrating RESTful web APIs - Troubleshooting, support and enhancement of developed applications - Collaborating with fellow team members to help solve technical challenges they’re facing - Taking ownership of individual components within an application - Complete in-depth peer code reviews following industry best practices to ensure that all code bases remain clean, maintainable, and efficient

DMI, LLC is seeking a Requirements Analyst   Duties and Responsibilities: - You will work across business and technical teams to help identify, track, and manage business, functional, and technical requirements throughout the full lifecycle of the solution - Create and maintain a Requirements Traceability Matrix (RTM) and provide support for funtional, integration and end-user testing against the requirements - Mapping and decomposing end-user requirements to hardware and software system features review client policies and processes to extract requirements for solution design - Perform technical analysis, requirements management, lifecycle support and risk management for component systems. - Developing component and system-level functional and performance requirements by analyzing and decomposing user requirements, organizational procedures, and system problems. - Developing product support strategies for the lifecycle of cyber systems. - Providing Risk Management and Cybersecurity support to ensure consistent and sufficient security across components

DMI (Digital Management, LLC.) is looking for a Firewall Engineer with project lead experience and hands-on engineering experience. The Firewall Engineer will be responsible for the  engineering, implementation, and support of security solutions for the State of Maryland DoIT Security Operations Center (SOC) with a special focus on enterprise firewall systems. This role will be responsible for performing the following tasks:   Duties and Responsibilities:   - Gap assessment and analysis of security solutions and recommendation of improvement initiatives. - Implementation of scalable, redundant, and reliable firewall solutions. - Security hardening firewall configurations. - Configuration management and control of architectural/design/functional configuration changes to firewalls. - Firewall brake-fix troubleshooting, root cause analysis, and support. - Firewall patch/upgrade monitoring, reviews, maintenance scheduling and deployment. - Management of firewall operational and security audits logs. - Definition, development, and configuration of firewall security and operational alerts, dashboards, and reporting. - Monitoring firewall operational and security alerts and dashboards. - Defining, implementing, and monitoring process/procedures for maintaining the lifecycle firewall policies and rules. - Configuration, maintenance, and support of additional firewall services such as URL filtering, Malware Sandboxing Analysis, Threat Intelligence Feeds, Threat Prevention, User ID etc. - Provide firewall log correlation support for emerging and retroactive security incident investigations. - Support the integration with other security tools such IDS/IPS, SIEM, NACs, VPN etc. - Define requirements and develop roles-based Standard Operating Procedure (SOPs) documents.

DMI, LLC is seeking a Functional/Business Analyst   Duties and Responsibilities:   - Documents meeting notes, decisions, and functional design details for information systems. - Drafts agile user stories, system documentation, system training content, design artifacts, etc. - Develops, documents, and executes detailed test cases, test scenarios. - Validates and documents test results conform to design. - Updates defects, test cases, and user stories in tracking system. - Creates and manages production support incidents from inception through closing. - Supports and works directly with system users during user testing, training, and system rollout, including in business offices. - Communicates functional design, test results, and feedback with both development and business/user teams. - Provides support for end users during rollout of systems - Interact with  functional leads to get more clarification on the requirements and scenarios and technical teams.

DMI, LLC is seeking a Customer Service Quality Assurance Analyst.   Our Managed Services business needs a Customer Service Quality Assurance Analyst to join our staff. This role ensures that all customer interactions meet company and customer standards. This means that they review calls, chats, and tickets to discover issues and use the quality assurance compliance program to address gaps in agents' skillset and coach them to improve.  Call center Quality Assurance Analysts also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.  Within their feedback, the QA team will support recommended upskilling training related to customer service and technical skills. The Quality Assurance Analyst will also prepare and/or update existing guidelines to ensure customer interactions are at their desired quality level. This analyst needs strong communication skills, is comfortable delivering and receiving feedback, and works with agents to meet monthly metric scores. This individual will need to be able to have state and local clearance.    Roles and Responsibilities:     - Understand the role and technical skills required of agents. - Monitor and evaluate calls, chats, and tickets to identify deviations from organizational policies and standards.  - Synthesize and analyze interaction data to report on ticketing, QA scores, average handle time, timing, and other key metrics.  - Audit and review quality assurance processes and tasks, looking for continuous improvement.  - Document opportunities and provide feedback and coaching to improve contact center quality.  - Foster an environment of continual process and operational improvement for the Contact Center.  - Administration of the quality assurance module within the virtual contact center software.  - Bi-Weekly coaching sessions and calibrations with agents.  - Real-time live coaching and shadowing sessions with agents.  - Build a strong relationship with key stakeholders in the Contact Center.  - Assist with onboarding and nesting program for agents.  - Assist in the creation of soft skills, customer service, and ticket management training courses as needed.  - Meet monthly goals and objectives that will be set by the department head monthly as needed for business needs. 

DMI is looking for an OnsiteSupport Technician.    This candidate will be responsible for the following:   Duties and Responsibilities: - Provide AV support. - Liaise with and Support Customer VIPs. - Experience with Avaya Agent and ServiceNow. - Understanding of Crestron, clear touch, Kaptivo, or A/V equipment is a plus. - Work with technical support and setup during special events. - Perform installations and configurations of desktops, laptops, mobile devices, and associated peripherals and related Software. And extensive software install and configuration experience for queue priority escalation issues received directly or transferred. - Support Windows Operating Systems, MS Office, local and network printing, and mobile devices. - Experience w/various desktop and operating systems; and diverse technical environments. - Communicate with workflow, queue managers, service desk and onsite team in the event tickets need to be moved to another queue, worked with the Service Desk, or if follow-up with a client(s) is required. - Ability to handle remote based tickets or tickets from the deskside queues. Examples include:global protect (VPN)/network adapte issues, domain not specified issues, token enrollments/configurations/certification setups, software installs requiring extensive work and follow-ups - Must be flexible and open to functioning as surge support, deskside, or baseline support as a remote technician. - Prioritize and execute against any work stoppage tickets assigned/unassigned. - Work with queue monitors to identify oldest tickets in queue, assign them, and work them to closure/resolution. - Time management and professional communication with clients via Microsoft Teams, phone, and email. Ability to document all actions taken towards resolving client issues in the ticket log. - Coordinate with SHR-WorkFlow and queue monitors to identify tickets needing to be re-routed/re-assigned in ServiceNow. Education and Years of Experience: - Bachelor's degree from an accredited college/university in Computer Science or Engineering or a minimum five year’s equivalent work experience in a fast-paced Service Desk environment. Desired Skills: - ServiceNow System Administration Certification and ITIL Certification is preferred. - Experience performing quality assurance responsibilities in support of ServiceNow. - Understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas. - Excellent customer service orientation and verbal communication skills. - Ability to perform root-cause analysis of technical issues. - Asset management and tracking. - Analytical thinking and problem-solving ability.   Clearance: Applicants subject to a government security investigation and must meet eligibility requirements for access to classified information.   US Citizenship required: Yes   Location: Onsite   Working at DMI   DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing: - Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. - Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. - Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee. - Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses. - Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.   ***************** No Agencies Please *****************   Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.