• JIRA, JIRA Service Desk Administrator (VSBE only Position)

    Posted Date 3 weeks ago(9/26/2018 4:33 PM)
    Job ID
    Software Development
    US-MD-Linthicum Heights
  • About DMI

    DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


    About the Opportunity

    DMI (Digital Management, LLC.) is looking for a JIRA, JIRA Service Desk Administrator

    (VSBE only Position) to support our customer in Linthicum, MD.


    Duties and Responsibilities:

    • Install and configure JIRA and JIRA Service Desk.
    • Administer JIRA software and integrate with other Atlassian Tools
    • Work with change management coordinators and stakeholders in implementing change management workflows.
    • Design, Develop and maintain incident management workflows
    • Monitors issues and provides resolutions for up-to date status reports.
    • Coordinate emergency response for severity 1 and 2 incidents
    • Monitor and coordinate all JIRA system operations, including security procedures, and liaison with infrastructure, security, DevOps, data and application teams.
    • Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
    • Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.
    • Coordinate major/minor JIRA/JIRA Service Desk software installation, upgrade and patch management.


    Education and Years of Experience:  

    • A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline
    • At least eight (8) years of experience in administering and managing IT systems with expertise in planning, designing, building, and implementing ITIL processes and workflows.
    • At least three (3) years of product administration/management experience in JIRA and JIRA Service Desk
    • Experience working with JIRA agile and Service Desk for agile development, incident management and change management
    • Experience developing and maintaining incident management and change management workflows in JIRA Service Desk
    • Experience working with incident triaging and knowledge management
    • Experience in JIRA and Service Desk Administration and customization working with various schemas, complex workflows and role based access control
    • Experience configuring JIRA for agile development methodologies
    • Experience working with JIRA API Tools
    • Experience integrating JIRA with SSO solutions
    • Experience integrating JIRA/JIRA Service Desk with DevOps CI/CD pipeline
    • Experience in migrating JIRA projects from one environment to another
    • Experience working with JIRA plugins installation and configuration
    • Experience working with change management coordinators in capturing requirements and developing Service Desk change management workflows
    • Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
    • Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills


    Min. Citizenship Status Required: No Restrictions


    Physical Requirement(s): No Physical requirement needed for this position.


    Location: Linthicum, MD


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

    • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
    • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
    • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
    • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
    • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
    • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

    Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


    ***************** No Agencies Please *****************


    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


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