• Customer Service Representative

    Posted Date 1 week ago(1/10/2019 7:14 AM)
    Job ID
  • About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

    About the Opportunity

    Digital Management, Inc. (DMI) is looking for an Customer Service Representative to join the Managed Services Group. The Procurement Service Representative works in coordination with both the Procurement team and the Logistics team to successfully deliver client services. The Procurement Service Representative is responsible for the entire lifecycle of mobility orders, including but not limited to managing order queues, placing orders within carrier systems, handling order escalations, and completing orders with required information. Orders include new activations, upgrades, ports, transfer of liabilities, feature changes, deactivations, and device swaps. The Procurement Rep will also help with the Logistics team as needed, which includes device imaging, deployments and device shipping.


    Roles and Responsibilities: 

    • Develops and coordinates daily activities for client orders, deployments and device imaging
    • Manages daily work load and communicates expectations to appropriate parties
    • Processes orders within carrier tools to the client’s specification
    • Manages order queue and ensures proper placement within carrier tools
    • Communicates client requirements to appropriate personnel (both internal and external)
    • Works with the training department and technical writer to document the approved processes for each client and device
    • Provides change management leadership for the technical specifications of client order processes


    Education and Years of Experience:

    • High school diploma or the equivalent
    • Minimum 1-2 years’ related experience required

    Location: Cinci, OH

    Physical Requirements: N/A 

    Additional Requirements: Public Trust is required for this position 

    Min. Citizenship Status Required: No Restrictions


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    **************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.





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