• Helpdesk Specialist Intern (Summer 2019)

    Posted Date 2 months ago(12/4/2018 8:38 AM)
    Job ID
    Infrastructure Support
  • About DMI

    DMI is a leading provider of mobile enterprise solutions and services, including mobile strategy, mobile UX and app solutions, omni-channel commerce, mobile brand and marketing, big data management and analytics, and secure mobile device, app and data management. The company’s commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices all around the world. The company has been named one of the Top 2014 Workplaces in the Washington DC area by the Washington Post, and has been awarded Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at

    Careers at DMI

    About the Opportunity

    DMI is currently seeking to hire Helpdesk Specialist Intern (Summer 2019) to support a 24x7x365 service desk for a Federal Government customer in the Washington, DC metro area.


    Duties and Responsibilities:

    • Answer Help Desk phones and provide Tier I support to users on a variety of issues
    • Responds to telephone calls, email and personnel requests for technical support
    • Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
    • Documents, tracks, and monitors the problem to ensure a timely resolution
    • Possess strong customer service and communications skills
    • Analyze, evaluate, and test software and hardware problems
    • Handle heavy call volume


    Education Requirement:

    • High School diploma
    • Currently enrolled in a college/university as a Sophmore or Junior, pursuing an IT related degree


    Required Skills/Certifications:

    • Strong customer service and strong communication skills (both written and verbal)
    • Excellent interpersonal skills, especially ability to listen and understand what is being described
    • Experience using Microsoft Office tools
    • Experience with computer terms and customer service operations


    Additional Requirements: Must be clearable for a Secret clearance (or higher)


    Physical Requirements: N/A

    Location: Washington, DC


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

    • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
    • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
    • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
    • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
    • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
    • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options

    Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


    ***************** No Agencies Please *****************


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