• Service Transition Manager

    Posted Date 2 weeks ago(1/2/2019 9:02 AM)
    Job ID
    Project/Program Management & PMO
  • About DMI

    About DMI

    DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

    About the Opportunity

    About the Opportunity

    Digital Management Inc. (DMI) is seeking a Service Transition Manager who will be responsible for supporting the delivery of managed services across a large IT infrastructure environment (LAN/WAN, server infrastructure) , to include -  Change, Configuration, and Release Management. Candidate must be able to stand up and support execution of ITIL-based processes within a managed services environment.


    Duties and Responsibilities:

    • Manage and coordinate system changes to mitigate negative impact to system availability
    • Conduct asset management for 1000+ network and server devices, to include periodic asset validation, service contract management, EOL identification and support for EOL replacement planning
    • Coordinate release and deployment of necessary system updates, as approved by the customer
    • Support integration/on-boarding of additional services and users as requested
    • Ensure configuration consistency across network and server devices
    • Maintain updated list of Configuration Items (CI)
    • Coordinate RFCs, CCBs with contractor and government staff
    • Ensure all changes are properly documented, including updates to necessary knowledge base articles
    • Provide oversight for all integration testing prior to change deployment


    Education and Years of Experience: 

    • BS/BA with at least 10 years of relevant experience
    • Degree in Engineering, Computer Science, Information Systems, or Business Management preferred

    Required Skills/Certifications:

    • ITILv3 Intermediate

    Desired Skills/Certifications:

    • PMI PMP Preferred 

    Physical Requirement(s):  No Physical Requirement


    Location: Silver Spring, MD


    Working at DMI

    DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

    ***************** No Agencies Please *****************

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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