Infrastructure Solutions Architect

Posted Date 1 month ago(6/4/2020 9:57 AM)
Job ID
Infrastructure Support

About DMI

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces and 2019 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

About the Opportunity

DMI is seeking a full-time Infrastructure Solutions Architect to support the Bid and Proposals (B&P) team in Bethesda, MD. 


Duties and Responsibilities:


The ideal candidate shall have experience architecting and designing infrastructure solutions and services such as service desk, data centers, networks, unified communications, and cybersecurity with strong writing skills. In this role, the Infrastructure Solutions Architect will support DMI’s B&P organization in responding to business opportunities. Specific duties and responsibilities include:

  • Closely work with the B&P teams to craft compelling and winning infrastructure and service desk solutions to solicitations (RFP, RFQ, and RFI)
  • Identify win themes and value propositions and develop infrastructure solutions for solicitations following the defined scope of services
  • In-depth knowledge and experience in Contact Centers and IT Service Desk Operations
  • Provide end to end service desk solutions for the following:
  • End-User Computing Services (Workplace)
  • Field Support Services (Network, Server, OS, Hardware peripheral)
  • On-site Deployment of servers, networks, and other hardware equipment
  • In-depth understanding of ITIL and ITSM best practices and methodologies
  • Hands-on experience in designing the Contact Centers and IT Service Desk solution using software such as ServiceNow, NICE inContact, Remedy
  • Perform Service Desk (SD) as-is analysis and provide to-be recommendations based on customer's functional and non-functional requirements, Service Levels, ticket data, evaluate service desk solutions, ITSM ticketing tools, and automation toolsets to provide an end-to-end solution.
  • Align the SD solutions based on the customer provided SLAs, AQLs, Business Objectives, and Future goals.
  • Experience in infrastructure deployment, datacenter technologies like Network (VPN, WAN, LAN), server virtualization and storage (Database, SAN/NAS, etc.)
  • Proven ability in managing large scale infrastructure consolidation and modernization projects, on-premise to cloud migrations, and network traffic, capacity optimizations.
  • Knowledge of business continuity plans (COOP), disaster recovery approaches, tools, and technologies, designing highly available and resilient infrastructure
  • Oversee the infrastructure solutions, take ownership of assigned solicitation responses and ensure coordination of all efforts to ensure all timelines are met
  • Provide level of effort estimations and ROM for service desk and infrastructure services initiatives
  • Understand the needs of the customer and ask the right questions and suggest and articulate the right technology solution
  • Stay abreast of the infrastructure technology trends especially in the area of next-generation IT infrastructure solutions to enable her/him to project thought leadership and effective solution development
  • Ensure bids are technically and functionally compliant


Education and Years of Experience: 

  • B.S. degree in a technical field such as engineering, computer science, etc.
  • Minimum of 10 years of IT infrastructure services experience with a minimum of three years in service desk and contact center technologies
  • Expertise and experience with strategizing and formulating enterprise IT infrastructure solutions
  • Experienced in developing responses to solicitations in a similar organization servicing Federal Government or Fortune 500 customers
  • Requires little to no direction or guidance to identify, structure and articulate a winning approach for solicitation responses
  • Ability to work with leadership across the organization to include Capture Managers, Business Development, senior executives, Operations Leads, and Pricing and Contracts teams
  • Experienced in assessing technical, financial, schedule, or other associated risks with solicitations
  • Experienced in clearly defining the scope of work and services and preparing cost estimations
  • Ability to ask intelligent questions as it pertains to solutions and customer requirements
  • A dynamic, hands-on leader capable of instilling a passion to win, excellence, adherence to deadlines, mentor the team and drive accountability and success
  • Effective communication skills both written and verbal with stress on articulating and writing effectively
  • Proficient in Microsoft Office tools including Project, Word, Excel, and PowerPoint
  • Experienced in developing presentations for senior executives
  • Capable of reprioritizing efforts to meet dynamic workload and schedule shifts
  • Proven ability to work under pressure, delivering high quality work consistently against tight deadlines 


Physical Requirements : Travel throughout the Washington, DC area


Location:  Bethesda, MD


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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