BMC Remedy System Administrator

Posted Date 2 weeks ago(6/17/2020 7:24 PM)
Job ID

About DMI


DMI, the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at and on LinkedIn, Twitter, Facebook, and Google+.

About the Opportunity

DMI is seeking a BMC Remedy System Administrator to support our customer at the Human Resources Command in Fort Knox, KY.   Candidate is expected to provide functional expertise on matters related to BMC Remedy Action Request (AR) system, Business Object Enterprise (BOE).



Duties and Responsibilities:

  • BMC Remedy System Administrator responsible for all technical software requirements, database changes, metrics reports, and training.
  • Provide functional expertise on matters related to BMC Remedy Action Request (AR) system, Business Object Enterprise (BOE).
  • Participate in database requirements analysis for BMC Remedy AR system and turn functional requirements into programmable database changes
  • Develop and modify BMC Remedy custom workflows, data entry forms, and overlays.
  • Perform software upgrade requirements to BMC Remedy, BOE, Remedy Web (Mid-Tier), and reporting tools.
  • Perform functional testing, installation, configuration, and integration.
  • Develop training documents and provide functional training through classroom and individual training.
  • Develop BMC Remedy (AR) system technical documentation, functional user guides.
  • Support meetings, reviews, demonstrations, and conferences.
  • Create metric report and statistical information reports using BOE.
  • Create and modify BMC Remedy macros using query language.



Required Education and Experience:

  • Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • 5-10 years of directly related experience in systems administration, analysis, and software development.
    Experience includes: Experienced with BMC Remedy and the skills that will keep it current and requirements for upgrading.
    Creating reports for metrics analysis using SQL
    BMC Remedy v7.5 and Remedy server v8.0


Required Certification and Clearance:


  • CompTIA Security Plus Certification
  • Active Secret Security Clearance


Physical Requirement(s): No Physical requirement needed for this position.

Location: Fort Knox, KY or Indianapolis, IN 





Working at DMI

DMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.





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