System Engineer I (Mid Shift)

Posted Date 3 weeks ago(9/10/2020 7:03 PM)
Job ID
Infrastructure Support

About DMI

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.

About the Opportunity

DMI is currently seeking a highly motivated, self-directed individual to fill the role of System Engineer I (Mid Shift) for an existing government client.


Duties and Responsibilities:

  • Perform a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
  • Provide quality assurance review and the evaluation of new and existing software products.
  • Administer daily updates to the database tracking tool.
  • Collection of operations support weekly action reports.
  • Compile database metrics weekly.
  • Assign new work orders to operations support technicians/engineers within one hour of
  • STAC notification (during business hours), personally follow-up on any urgent action.
  • Check Solar Winds concerning network and systems status on a recurring basis and take action to address problems or issues.
  • Perform Tier I troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports, etc.
  • Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
  • Maintain a log and track metrics on network outages.
  • Cisco and Nortel configuration, initialization, and preparation of these devices for shipment to post.
  • Post database updates.
  • Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
  • Daily management of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
  • Ensure all tickets are acted on promptly, effectively and closed out promptly.
  • Under direction from the system administrator, image and configure workstations.
  • Maintain the operations support duty roster.
  • The hours for this position are 3:15p to 12:00am (1515 to 1200)


Education/Equivalent Training Required:

  • A degree in the field of computer science or a related discipline is preferred. 
  • At least two IT certifications such as A+, CCNA, Network+, etc
  • An active Secret clearance

Required Experience:

  • Minimum two years hands-on experience in a PC/network helpdesk or technical support environment.
  • Knowledge of technical security systems such as CCTV, alarms, and access control is a plus.
  • Have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices.

Physical Requirements: N/A


Location: Alexandria, VA


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.  The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.



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