MMS (Mobility) Technology Engineer

Posted Date 21 hours ago(12/4/2020 3:30 PM)
Job ID
Infrastructure Support
US-IL-Arlington Heights

About DMI

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


About the Opportunity

Roles and Responsibilities: 


Responsible for supporting multiple customer’s with their MDM Environment including, but not limited to, managing the administration console, application management, server maintenance and installation and technical documentation write-ups. The qualified candidate will also be required to troubleshoot network and connectivity issues, along with server related issues. Participating in an On Call Schedule will be required as well.


Ability to be able to work in a team atmosphere within DMI, as well as Helpdesk, Exchange and Security teams within the customer’s infrastructure. The qualified candidate is one who responds quickly to critical issues and works as long as necessary until a resolution is reached. The qualified candidate needs to exhibit patience and professionalism at all times as they will be a representative of DMI to the customer. Performs activities such as application pushes, version upgrades on servers, app inventory maintenance and diagnostic research on a per device level.


Incident and Problem Management.Follow established incident and problem management programs and related Standard Operating Procedures (SOP) in order to document all requests for service, resolve user issues, correct the root cause of incidents, and minimize any adverse impact to customers. The objective for incident management is to restore normal service operations as quickly as possible with minimum disruption to the organization. In addition, the objective for problem management is to minimize the adverse effect of incidents and problems caused by network architecture limitations and deficiencies. Provide incident and problem management based on the fundamental processes found in the ITIL® and ITSM® frameworks and established policies and procedures.


Work directly with end-users and IT staff to ensure problems are resolved in expected timeframe. In addition, provide escalation support to DMI’s Service Desk following established help desk standard operating procedures, in addition to being able to possessing the following skills:


  • Advanced knowledge on how to manage an MDM environment with both physical and virtual servers, including device enrollment, certificate management, setup of policies & configurations, server updates, feature updates and bug fixes.
  • Be able to use tools such as logs and monitoring to troubleshoot issues.
  • Develop and follow application testing plans
  • Ability to write professional documentation and training material.
  • Expert knowledge with setup and configuration of applications within an MDM environment.
  • The ability to work within a team atmosphere.
  • Be self-motivated to learn multiple MDMs to support DMI and the rest of the Engineering Team.
  • The ability to diagnose and troubleshoot connectivity and network related issues
  • Follow Change Management procedures as set forth by ITIL standards
  • Experience with using the iOS platform, including DEP and VPP.
  • Experience with working on Android platform, including Android Enterprise
  • Basic knowledge of load balancers such as an F5.
  • Basic knowledge of how mail platforms such as Exchange, Office 365 & Lotus Notes works.
  • Monitor service delivery and service support to ensure timely IT support services to the user community.
  • 24/7/365 on call rotation.
  • Support all technology within DMI’s MMS division.
  • Provide innovations in technology to help grow and advance our customers.




Education and Years of Experience:

  • Bachelor’s degree, related technical training (or equivalent experience) plus at least two years of directly related experience.
  • At least 3 years of any MDM experience
  • At least 3 years document writing
  • At least 2 of any MDM Certifications



  • Customer focused mentality with excellent verbal, written, and interpersonal communication skills
  • Demonstrates ability to work under pressure
  • Excellent problem solving skills
  • Capable of working independently as well as collaboratively within a group
  • Self-motivated to complete tasks and increase knowledge
  • Proficiency of intermediate or better with MS Office tools


Desired Skills and Experience:

  • Multiple MDM Certificates preferred

Location: Arlington Heights, IL


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


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