DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Instagram.
Roles and Responsibilities:
Responsible for supporting multiple customer’s with their MDM Environment including, but not limited to, managing the administration console, application management, server maintenance and installation and technical documentation write-ups. The qualified candidate will also be required to troubleshoot network and connectivity issues, along with server related issues. Participating in an On Call Schedule will be required as well.
Ability to be able to work in a team atmosphere within DMI, as well as Helpdesk, Exchange and Security teams within the customer’s infrastructure. The qualified candidate is one who responds quickly to critical issues and works as long as necessary until a resolution is reached. The qualified candidate needs to exhibit patience and professionalism at all times as they will be a representative of DMI to the customer. Performs activities such as application pushes, version upgrades on servers, app inventory maintenance and diagnostic research on a per device level.
Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) in order to document all requests for service, resolve user issues, correct the root cause of incidents, and minimize any adverse impact to customers. The objective for incident management is to restore normal service operations as quickly as possible with minimum disruption to the organization. In addition, the objective for problem management is to minimize the adverse effect of incidents and problems caused by network architecture limitations and deficiencies. Provide incident and problem management based on the fundamental processes found in the ITIL® and ITSM® frameworks and established policies and procedures.
Work directly with end-users and IT staff to ensure problems are resolved in expected timeframe. In addition, provide escalation support to DMI’s Service Desk following established help desk standard operating procedures, in addition to being able to possessing the following skills:
Education and Years of Experience:
Desired Skills and Experience:
Location: Arlington Heights, IL
Working at DMI
DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.