Business Process Analyst

Posted Date 2 days ago(1/13/2021 2:53 PM)
Job ID
Software Development

About DMI

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


About the Opportunity

DMI (Digital Management, LLC.) is looking for a Business Process Analyst to support our client in Baltimore, Maryland. 


Duties and Responsibilities:


The Customer interacts with other Maryland State Agencies in various ways: providing services, providing access to IT contracts, and performing IT governance and oversight functions, among others. In the past 18 months Customer has undergone significant operational changes by implementing a new business model and launching the Portfolio Office to manage the business relationships between Customer and other agencies, as well as significant restructuring of service operations teams. These changes spawned new business and operational processes which are now in various stages of maturity and are largely inadequately documented. As part of a project to mature and improve those processes, Customer is seeking the assistance of a competent Business Analyst resource.

Responsibilities Include:

The resource will support Customer in several ways which may include, but are not limited to, the following:

  • Interviewing various process stakeholders to understand Customer processes and the business requirements which drive them
  • Documenting existing Customer processes and procedures with diagrams and written descriptions
  • Identifying gaps in business operations where no formal or consistent process exists
  • Analyzing processes and recommending improvements or architecting new processes which address any identified gaps and increases process efficiency and effectiveness
  • Presenting findings, recommendations, and work products to various stakeholders and groups within Customer


Skills and Qualification Requirements:

  • A minimum of five years experience working as a business analyst at an organization where IT was the main product/service
  • Demonstrated prior experience successfully eliciting and documenting business processes
  • Demonstrated prior experience analyzing business processes and recommending improvements
  • Strong verbal and written communication skills with experience preparing presentations for executives and other senior stakeholders
  • Strong skills in preparing meaningful and easily understood process diagrams using standard diagramming software such as Microsoft Visio
  • Basic project management skills and experience preferred
  • Familiarity with Google Workspace (formerly G-Suite) collaborative productivity tools preferred


Physical Requirement(s): No Physical requirement needed for this position.

Location: Baltimore, MD


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


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