DMI

Senior System Admin/Data Center

Posted Date 4 days ago(1/11/2021 10:43 AM)
Job ID
2021-20285
Category
Infrastructure Support
Location
US-MD-Crownsville

About DMI

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Instagram.

 

About the Opportunity

DMI (Digital Management, LLC.) is looking for a Sr. Network / Datacenter Engineer to support our Client in Baltimore or Crownsville MD.

 

Scope of work:

 

This position will report to the Director of Cloud Services and is the main point of contact for all IT related functions at the client data center.  This position will be primarily responsible for the following areas of support which are performed on a daily basis.  

 

  • The Senior IT Support Specialist  leads and coordinates with programs, teams, and vendors to understand requirements for implementing tools, processes, and policies to meet IT Support goals and objectives.
  • Provide Tier II & III level day-to-day support across all members of the organization.
  • Acts as an escalation point to the internal support team and external help desk, to include Cloud Services and End-User support.
  • Demonstrates a strong working knowledge of how IT processes enable employee productivity
  • Employs a consultative and proactive approach to understanding requirements, designing effective processes, and identifying opportunities for improvement
  • Applies hands-on experience supporting formal documentation and policies and is effective at translating complex technical terms for a wide variety of audiences
  • Demonstrates experience managing IT initiatives and reporting on progress across multiple teams and a wide range of audiences
  • Assists in leading internal efforts to share lessons learned and promote continuous improvement
  • Provides escalation assistance to Helpdesk and IT support specialists with issues surrounding software and programs and acts on IT requests.
  • Provides training and guidance to team members as needed
  • Manages and supports licensing of third-party tools
  • Manages, supports and implements all areas of mobile device management and remote control reporting and monitoring from tools including Addigy and Connectwise
  • Implements, manages and support areas of Microsoft 
  • Will need to work independently and be self-motivated, with a great deal of initiative to investigate the hosted systems to understand their roles and functions they provide to the organization.
  • To work with Client application wonder to plan application moves to new operating systems.
  • Implements, manages and supports Client Active directory and GPO only as directed by the IT Cloud Services Team. Perform clean up activities of the Cleint AD directory in preparation of centralized management project.  
  • Serves as a mentor to the IT Support Specialist and provide guidance on more complicated issues
  • Develop security recommendations to meet ongoing security, regulatory and best practices. 
  • Maintain VMware environment to include following security patching, license compliance and software renewals.
  • To resolve Security vulnerabilities discovered by the Security Operations Center 
  • To provide routine status updates to the Cloud Services Director of new service requests, application installation, problems within the data center
  • Available to address after hour support requests to include but not limited to firewall migration, backup generator test and failovers, power outages,  network device upgrades, server upgrades, application upgrades (where applicable) and other situations as they arise. 

Other key responsibilities include, when applicable supporting AWS infrastructure initiatives, Google Workplace, and various SaaS applications, as well as providing IT security support to our environment.

  • Manages and maintains IT audit requests and other PIA requests.
  • Creates and maintains Standard Operating Procedures for support staff to follow.
  • Helps manage relationships between third-party vendors and application vendors.
  • Manages and maintains IT assets and antivirus solutions for the company.
  • Maintains expert level support to cloud server environments, network security, directory services, disaster and recovery solutions, internet of things, and ability to adapt and learn other new technology as required.
  • Maintain, renew and install server SSL / TLS certificates.
  • Discuss roadblocks for being able to upgrade operating systems or upgrade to new operating systems. 
  • Migration of application systems, when feasible and able, to new operating ex:  IIS, SQL databases, and other applications
  • Installation of Operating System 2008 - 2019, Microsoft SQL Server, IIS, DNS, DHCS, TCP/IP Stack (cidr blocks, subnetting, an IP planning) and other Microsoft Server applications and programs as required. 
  • Client to SOC escalation/approval point for new rules, unblocking sites, troubleshooting, requests for security logs.
  • Assist in Client management and application support of VPN appliances.  Assist with creating new groups, escalation of tickets to Pulse, attribute management and other tasks as required.

Qualifications

  • Active Directory
    • DNS – forwarders; how DNS is used within AD; replication
    • DHCP- configuration; troubleshooting; scope management; high availability
    • Group Policy – creation; managing; troubleshooting
    • User and Group administration – security inheritance;
    • File system: security / permissions; inherited rights
    • Health assessment
    • Troubleshooting
    • Login scripts
  • VMware – all aspects of virtualization; DRS, high availability / fault tolerance; optimization; monitoring; virtualized networking and storage
  • CommVault backups
  • Server migrations (2008/2012 à 2016 or 2019)
  • Best practices for server management
  • Excellent communication skills; able to coordinate and facilitate projects with sr. level gov personnel
  • Professionally mature

 

It would be a nice-to-have if the candidate also had experience with:

 

  • Cisco and Juniper experience – network devices; IOS; protocols; concepts
  • LAN / Datacenter networking
  • F5 load balancer experience
  • Cisco UCS
  • NetApp storage
  • Fiber Channel

 

Desired Skills/Certifications: 

 

  None

 

Physical Requirement(s): No Physical requirement needed for this position.

Location: Crownsville, MD (Primary), may require travel to other offices as needed.

 

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

 

***************** No Agencies Please *****************

 

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.