Business Process Specialist - Implementation

Posted Date 5 months ago(5/25/2021 8:52 AM)
Job ID
Business Analyst

About DMI

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


About the Opportunity

DMI (Digital Management, LLC.) is currently seeking to hire a Business Process Specialist to serve as the lead for this project and will lead and direct on-site work for all contractor staff.


Duties and Responsibilities:

  • Supports documenting the business process and workflow for each project
  • Demonstrates proven knowledge of working with teams to understand business strategies, envision and prioritize business capabilities, and design business and related technical solutions.
  • Supports planning, requirements, design and implementation phases of IT modernization efforts including: defining business requirements; re-designing process and data flows; writing user stories; defining implementation plans to enhance existing and implement new systems; utilizing project management tools and techniques to develop and implement multi-phase projects..
  • Effectively and accurately communicates relevant project information to project team leads and team members
  • Adheres to deadlines and makes sure client’s needs are met in a timely and cost-effective manner
  • development.
  • Working with a team to consult, develop, and document business workflows and business process improvements – including providing project management support for IT systems modernization projects;
  • Working with a team utilizing agile processes, including the agile development life cycle, utilizing and developing Epics, documenting user stories, developing acceptance criteria, and preparing non-IT technical business owners for IT systems development work;

  • Assessing potential risks to the project and recommending ways to avoid or mitigate the risk;
  • Creating requirements documents to support IT system modernization projects such as database design, business process documentation, automation of manual processes, and capturing processes for survey estimation;
  • Performing analysis and review of data refinement to support efficient review and evaluation.


Education and Years of Experience:  

  • BA/BS Degree - in a technology related field
  • 5 years of experience in building and specifying mission critical business applications within an Agile framework

Required Skills/Certifications: 


  • Strong verbal and written communication skills.
  • Must be able to communicate effectively and confidently with users, team members and management.
  • Must be flexible and willing to undertake a wide variety of challenging tasks.
  • Strong facilitation skills.
  • Proven experience at driving consensus across multiple stakeholders
  • Process driven analysis skills and a background in various requirements elicitation methods.
  • Expert at MS Office tools (Word, Excel, Project, and PowerPoint)

Desired Skills/Certifications: 

  • Project management experience
  • PMP certification 


  US citizenship


Physical Requirement(s): No Physical requirement needed for this position.

Location: Washington, DC


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


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