Junior Desktop Support

Posted Date 3 months ago(8/2/2021 10:20 PM)
Job ID
Infrastructure Support

About DMI

DMI (Digital Management, LLC.), the world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company’s unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine’s Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at and on LinkedIn, Twitter, Facebook, and Instagram.


About the Opportunity

DMI (Digital Management, LLC.) is looking for a Junior Desktop Support (must have an active Top Secret Clearance) to support a government customer.  This contract supports a government customer. The customer's mission is to provide a secure venue for responding to national crises and other threats. We provide technical support and specialized resources to assist in maintaining systems; focusing on various aspects of the network. This includes operations and maintenance support; devising, developing and incorporating innovative technological approaches, designs; and updating of applications.


Duties and Responsibilities:

  • Technical Expertise:
    • Duties consisting of but not limited to ensuring proper computer operation.

    • This includes receiving, prioritizing, documenting, and actively resolving end users help requests.

    • Problem resolution may involve the use of diagnostic and help request tracking tools, hands-on help at the desktop level.

    • Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance.

    • Maintains technical acuity with vendor products and provides recommendations that best support the client's critical missions.

    • Provide reliable and timely onsite and remote IT services for customers.

    • Supports the installation, operations and maintenance of end-user hardware and software. Maintains Incident Ticket Management Program, conducts laptop audits, Tech Refresh, Active Directory assistance, Tech Data Migration, Power Point presentations and configuration setups.

    • Provides documentation and services for products and/or services.

    • IT Support and maintenance on multiple enclaves including supporting outside agencies IT equipment.

    • Performs disconnects, relocations and reconnections.

    • Manages technical refreshes; IT “Specials”, and supports Operational Exercises & Critical Missions.

    • Decommission obsolete systems and equipment using FBI's standards; participate in quarterly and yearly inventory and proper disposal of equipment.

    • Coordinates PC deployments and/or migrations to include, re-installing software, resetting user profiles and network settings, restoring end-user data from backups, tracking all moved PCs, investigate and resolve customer complaints.

    • Research and provide follow-up actions utilizing Tracking Software to expedite satisfactory customer resolutions, trouble shoot hardware and or software problems on desktop PCs.

    • Installs, configures, and trouble shoots networked printers.



  • Active Top Secret Clearance required

Location and other information:

  • Location is Washington, DC / FBI HQ
  • There is no opportunity to telework or work in alternate facilities.
  • No travel is anticipated.
  • Transportation: Onsite parking is not available. Limited street parking or public garage parking in area. Recommend mass transit - Metrorail (Blue, Green, Orange, Silver, Yellow, Red all nearby), Metrobus, carpool/slugging
  • Hours: Monday - Friday between the hours of 6AM and 6PM, except on Federal holidays.
  • Dress code: Business casual or better

US Citizen


Physical Requirement(s): No Physical requirement needed for this position.


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with

a number of our award winning, Fortune 1000 clients. The following categories make up

your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.


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