Continual Service Improvement Manager

Posted Date 3 months ago(8/4/2021 8:59 AM)
Job ID
Infrastructure Support

About DMI

DMI (Digital Management, LLC.) is a global technology solutions company that specializes in digital strategy, design, transformation and support. Utilizing expertise from six unique DMI Groups, in the areas of AI & Analytics, Commerce, Experience, Managed Services, Transformation, and Government, DMI delivers intelligent digital transformation solutions that meet organizations where they are. Born digital, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for over a hundred Fortune 1000 enterprises and all fifteen U.S. Federal Departments. DMI has grown to 2,500+ employees globally and has been continually recognized by top industry analysts as market leader as well as a Top Place to Work by the Washington Post.| Careers | Twitter | LinkedIn |Facebook 

About the Opportunity

The Continual Service Improvement Manager shall be responsible for implementing improvements across the program including service and process improvements and interfacing with process/service owners/managers that are responsible for delivery of those services/practices/processes.  This role is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business. In this position, you will be responsible to identify, manage, support, and facilitate business process improvement activities designed to drive operational excellence and best practice in Safety, Quality, Training, and Productivity. The end-purpose of this position is to improve the real result of key performance indicators. This role involves heavy project management.

Required Skills/Certifications:

  • ITIL Intermediate Level Certified. 
  • Lean Six-Sigma Green Belt.
  • Experience driving process improvements, baselining and tracking service improvements and reporting gained efficiencies on a contract 
  • Support and challenge the status-quo in direction setting, prioritization, and delivery of activities across our business functions
  • Actively design, deploy, and implement best practices and standardized processes
  • Liaise with Sr. Leadership to install best practices in process management, continuous improvement, and training
  • Run self-directed improvement projects delivering value to the organization
  • Support business leaders with continuous analysis of our business processes, quantifying opportunities
  • Build and deliver training materials to support standard process


Location: Arlington, VA


Physical Requirements:  N/A


US Citizenship Required


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
  • Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.


***************** No Agencies Please *****************


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.