Technical Writer

Posted Date 2 months ago(8/20/2021 1:14 PM)
Job ID
Infrastructure Support

About DMI

DMI (Digital Management, LLC.) is a global technology solutions company that specializes in digital strategy, design, transformation and support. Utilizing expertise from six unique DMI Groups, in the areas of AI & Analytics, Commerce, Experience, Managed Services, Transformation, and Government, DMI delivers intelligent digital transformation solutions that meet organizations where they are. Born digital, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for over a hundred Fortune 1000 enterprises and all fifteen U.S. Federal Departments. DMI has grown to 2,500+ employees globally and has been continually recognized by top industry analysts as market leader as well as a Top Place to Work by the Washington Post.| Careers | Twitter | LinkedIn |Facebook 

About the Opportunity

DMI is looking for a Technical Writer to support a federal customer in the DC Metro area.


Configuration Management Analyst

Job Summary:

Manage/suuport a controlled environment around IT Configuration Items (CIs), establishing a reliable source of asset data, and providing the linkage between IT Service and Configuration Management. This controlled environment effectively captures and manages IT CI information, supports an effective CMDB and provides value-added services that improve organizational capabilities, manages risks, lower costs, and increases productivity.

Job Description:

  • Perform Configuration Management activities relating to identification, control, and tracking of designated systems and/or equipment.
  • Knowledge of network infrastructure (switches, routers and servers) practices gained through work in a NOC or in a network operations support role.
  • Interface with department personnel to ensure new systems/services are compliant with CM policy.
  • Help define, implement and integrate configuration management policies and procedures to support the configuration management database (CMDB).
  • Review and establish Configuration Management audit policies to meet requirements.
  • Interface with and coordinate with other ITIL Process teams in the organization to include Incident Management, Problem Management, Change Management, Capacity Management, and Release Management.
  • Direct experience with IT service management tools such as ServiceNow.
  • Familiarity with network management tools such as BigFix, Infoblox, and Solarwinds.
  • Experience designing, developing, and establishing configuration management documentation based on prescribed standards, program requirements, and conventional best practices. This should include management of documentation updates and securing client approvals.
  • Experience conducting closeout actions and archiving all CM documentation.
  • Experience in establishing technical baselines, monitoring adherence to baselines and managing drift against CM baselines.
  • Experience in designing and publishing reports through an IT service management tool such as ServiceNow. 
  • Competency in a data analysis tool such as Excel or Access.
  • Experience in the monitoring of SLAs and KPIs desired.


  • BS or equivalent and 5+ years related experience in Configuration Management.
  • Strong knowledge of information technology change and configuration management best practices and methodologies.
  • Efficient in use and support of ServiceNow CMDB (Data Models, BSM Mapping, Data Transforms).
  • Solid knowledge of ITSM processes, especially ITIL Service Transition.
  • Advanced knowledge of Microsoft Excel (functions, formulas, pivot tables).
  • ITIL V3 Foundation required.
  • ServiceNow hands on experience, especially in the auto-discovery, configuration management, CI/CMDB areas. Experience with Service Mapping is a plus.


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