ServiceNow Architect

Posted Date 3 months ago(9/16/2022 3:58 PM)
Job ID
Infrastructure Support

About DMI

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.| Careers | Twitter | LinkedIn |Facebook 

About the Opportunity

DMI is looking for a ServiceNow Architect to join our team. We are looking for a highly organized and efficient person with functional expertise in wrapping ServiceNow workflows around business operations. The successful candidate will be experienced in ServiceNow functionality and work with DMI’s Strategic Services team to create new DMI service offerings and improve the end user experience. This person will be responsible for providing DMI’s best practices and documenting solutions that fully leverage DMI’s products and services to solve our customer’s needs.


Duties and Responsibilities:

  • Manage key stakeholders both inside and outside the organization effectively
  • Engage customers in the integration of their ISTM system with DMI's ServiceNow platform
  • Create and maintain a technical governance strategy.
  • Working with the ServiceNow engagement team to remove technical debt and conform to ServiceNow best practices to ensure the instance's health
  • Facilitate workshops or meetings to collect requirements, present and validate solutions, and test the customer's configurations
  • Configure and design workflows on key business ServiceNow platform modules (ITSM, CSM, & HAM Pro)
  • Use automation to optimize processes, create efficiencies, and improve productivity
  • Produce a concise functional design for ServiceNow that meets the needs of DMI’s customers and operations


Education and Years of Experience:  

  • Bachelor’s degree or equivalent experience
  • Industry and project experience of 5+ years with ServiceNow
  • Experience working in an IT Service Management (ITIL) / Agile / DevOps environment
  • Consultancy experience (2+ years) 

Required Skills/Certifications: 

  • Hold ServiceNow System Administrator and/or and ServiceNow Implementation Specialist certifications
  • Required to have experience coding JavaScript and AngularJS 1.5, preferred candidates will also have experience with HTML and CSS
  • Experience configuring and supporting the ITSM, CSM, & HAM Pro modules

Desired Skills/Certifications: 

  • Strong analytical skills, communication, and presentation skills
  • Ability to work independently without relying on significant management oversight
  • Strong attention to detail and organizational skills
  • The ability to utilize critical thinking to complete tasks
  • Multitasking skills and ability to keep up in a fast-paced work environment
  • Ability to manage customer and stakeholder expectations
  • Proficiency to use Microsoft Office products including Visio, Teams, Excel, Word, PowerPoint, and Outlook
  • Proficiency in typing, expected minimum of 40 words per minute 

Additional Requirement(s):

  • Ability to travel when required
  • Ability to work after hours and weekends to deliver projects on time when necessary
  • Regular and reliable work attendance

Physical Requirement(s):

  • Ability to work in an office environment
  • Ability to sit for long periods of time
  • Ability to utilize a keyboard and mouse
  • Ability to work in front of a computer screen for long periods of time

Location: Cincinnati, OH

Hours: Monday-Friday, 8am-5pm EST


Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

  • Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
  • Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options. 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.


***************** No Agencies Please *****************


Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.






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