DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a ServiceNow Developer to support a client. 

Duties and Responsibilities:

• Day-to-day support, management, and ownership of all ServiceNow instances
• End user support via incident and request tickets
• Open HI tickets and collaborate with HI team as needed
• Work with stakeholders to understand and develop requirements for solutions
• Collaborate with ServiceNow dev team to design, develop, and deploy solutions including custom widgets, scripts, and workflows
• Understand and follow best practices for deploying and promoting update sets through multiple instances
• Deploy, configure, and modify all ServiceNow modules as required
• Assist in creation and management of Reports and Views
• Manage LDAP import process, user, groups, and roles
• Provide guidance stay up to date with latest ServiceNow features and capabilities

Required and Desired Skills/Certifications: 

• Excellent written and oral communication skills
• Excellent problem solving skills
• Familiar with all ServiceNow modules with strong expertise in incident, request, change, asset, and HR
• Experience with Agile Scrum framework and processes
• Experience with ITIL framework 

Preferred Qualifications:

• Consulting Experience
• Bachelor’s Degree (or equivalent) in Engineering, Computer Science or related field

Min Citizenship Status Required: Indian

Physical Requirements: No Physical requirement needed for this position.

Location: Noida, India

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.