DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a  Program Manager to join us. 

The Organizational Change Manager will be an integral member of our OCM team within the Office of Enterprise
Technology. Together, we support the implementation of critical enterprise systems. The Organizational Change
Manager will focus on establishing the readiness of our internal and external stakeholders within a structured process
framework, including, but limited to, changes to business processes, systems, and technologies. Create and deliver
strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and
sustainable behavior change. Determine and evaluate the change impacts and organizational readiness to limit
potential risk. Conduct post-implementation reviews to assess the decisions and performance related to the change
request.
The Organizational Change Manager maintains a broad understanding of project activities assigned to them and
processes to apply a structured organizational change management (OCM) approach and methodology for the impact
to personnel.

Duties and Responsibilities:

● A proven Change Leader that has results-driven experience in leading large, complex change initiatives
● Deliver recommended actions to improve and optimize adoption using Data Analytics and Best Practices
● Credible expertise in applying and implementing OCM disciplines (e.g., change strategy, sponsor and
change advocate development, strategic communications, learning and development, resistance
management, change sustainability) within a regulatory environment.
● Conduct survey assessment to identify potential risk
● Develop a tailored strategy, training, communication plan
● Develop a set of actionable and targeted change management plans – including communication plan,
sponsor roadmap, coaching plan, training plan, stake holder analysis and resistance management plan
● Facilitate focus groups to discuss bottlenecks hindering adoption and establish a mitigation plan
● Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term
success
● Utilize interactive dashboards and reports to visualize and trend adoption metrics
● Measure the success of change and provide lessons learned
● Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate
or address the concerns
● Understand client's organization and change management issues, explain the factors involved and shape
organizational solutions to deliver value to the client
● Conduct organizational change readiness assessments, evaluate results and present findings in a logical and
easy-to-understand manner
● Be an active and visible coach to executive leaders who are change sponsors
● Create and manage measurement systems to track and report on adoption, utilization and proficiency of
individual changes
● Identify resistance and performance gaps, and work to develop and implement corrective actions
● Help re-align the organization, its people, and their actions with critical businesses
● Develop surveys, newsletters, and other communication materials as needed
● Facilitate project meetings, assign and manage tasks for change activities

Education and Years of Experience:  College Degree in Business Administration, Communication, Organizational or Cultural Change
Management or equivalent business experience

Required and Desired Skills/Certifications: 

● Minimum of 5 years’ experience related to the successful delivery of change management work in the
disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship
alignment, communication planning, training/performance support and organizational readiness
● Exceptional written and oral communication skills, able to synthesize information and tailor communication
style and content for a variety of audiences.
● Demonstrated experience conducting meetings and making presentations
● Proactive self-starter; effective in both team settings and as an individual contributor
● Previous experience with large-scale, technology-related change
● Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "cando" attitude, and a results-driven commitment to success
● Strong analytical and critical thinking skills
● Experience using Microsoft Office applications
● Ability to work independently and manage work to a defined schedule
● Comfortable and confident presenting to front line and executives.

Additional Requirements:

● Large scale system deployment experience within a healthcare organization
● Prosci or other Change Management certification a plus

Min Citizenship Status Required: H1B

Physical Requirements: No Physical requirement needed for this position.

Location:Primary place of performance is HYBRID with 40% onsite requirement at the Baltimore City Headquarters or at facility location based on project need. One week per month onsite is required. May require travel to other offices as needed.

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.