DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI is seeking a ServiceNow Developer to join us. 

ServiceNow Developer primary focus will be on creating and customizing applications within the ServiceNow platform to automate and optimize processes. You will also work on O&M tickets as they come in from enterprise users. You will collaborate with various IT teams including the Service Desk, Infrastructure, Business Support, and other cross-functional teams.

Duties and Responsibilities:

• Design and customize ServiceNow applications, modules, and workflows based on documented requirements.
• Collaborate with process owners and SMEs to understand their business process, key performance indicators (KPIs), service level agreements (SLAs) and how that process might best be implemented.
• Configure and integrate ServiceNow with other third-party systems, databases, and applications as necessary. Work closely with other teams in the organization for integration needs, provide guidance and best practices.
• Develop and maintain ServiceNow scripts, business rules, UI policies, client scripts, and other customizations.
• Implement ServiceNow best practices and adhere to established development standards and guidelines.
• Perform unit testing, system testing, and assist in user acceptance testing (UAT) to ensure the quality and functionality of developed solutions.
• Provide ongoing support and maintenance of existing ServiceNow applications and integrations.
• Stay updated with the latest ServiceNow features, enhancements, and industry trends, and proactively identify opportunities to leverage new functionalities for improved service delivery.
• Document technical specifications, system configurations, and processes to ensure accurate knowledge transfer and maintain project documentation.
• Ensure that all the security policies, SLDC process and procedures that are laid out by the organization are followed and keep updated with the changes.

Education and Years of Experience: 

• Bachelor’s degree in Computer Science, Information Systems, or related field + 5 years of experience in IT; Equivalent combinations of training and demonstrated relevant experience will be considered.

Required and Desired Skills/Certifications:

• ServiceNow certifications are required.
• At least one of: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA).
• Minimum of 5 years of hands-on experience as a ServiceNow Developer

Additional Requirements:

• Strong understanding of ServiceNow platform components, including ITSM, ITOM, ITBM, HRSD, CSM, and other ServiceNow modules.
• Proficiency in ServiceNow development tools, including ServiceNow Studio, Visual Task Boards, Flow Designer, and Service Portal.
• Solid knowledge of ServiceNow scripting (JavaScript, GlideRecord, GlideSystem, etc.) and customization techniques.
• Experience on an Agile Team (Scrum / Kanban)
• Solid understanding of security best practices and access controls within ServiceNow.
• Familiarity with ITIL processes and best practices, particularly in the context of IT service management.
• Excellent problem-solving and analytical skills, with the ability to understand complex business requirements and translate them into technical solutions.
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams and interact with clients.

Min Citizenship Status Required: H1B

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US