DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI is seeking a full-time Manager, Data Operations to support our manufacturing clients’ large scale digital transformation.

The Manager, Data Operations is responsible for ensuring the day-to-day operations of the data platforms run smoothly. This role will be the primary interface with the management team and will work cross functionally with various IT functions to streamline operations focusing primarily on common ITIL processes (incident, request, problem, and change).

Duties and Responsibilities: 

• Foster a collaborative team environment through mentorship and the development of team members
• Align team objectives with organizational goals
• Assist in building the team by identifying top talent and onboarding new team members
• Monitor and evaluate team performance, provide constructive feedback, and recognize achievements
• Work with a distributed Data Operations team with a heavy focus on data sourcing, availability, timeliness and reliability
• Lead the monitoring and alerting of data issues and their resolution, including identifying areas of improvement
• Proactively troubleshoot data availability issues and escalate with internal teams or partners to drive timely issue resolution while collaborating closely and communicating with stakeholders
• Manage data sourcing connections and data pipeline orchestration related operational tasks
• Monitor, update and track all tasks through the ServiceNow platform in a timely and responsive manner
• Plan for and lead ongoing initiatives with data sourcing partners to increase operational efficiency
• Support compliance with best practices related to data availability and security procedures
• Apply proven communication and problem-solving skills to resolve support data issues as they arise
• Participate in design and upcoming release discussions with the development teams to ensure impact on users is clearly understood and operational knowledge is built

Education and Experience: 

• 5+ years of experience in an operational role dealing with data management, data integration or similar activities and/or responsibilities
• 3+ years of experience in building, mentoring, and leading a team
• Bachelor’s Degree and/or relevant field or equivalent experience
  
  

Required Skills/Certifications: 

• Strong analytical and problem-solving skills - Ability to determine data patterns and perform root cause analysis to resolve production reporting bugs
• Familiarity with the data, analytics and BI space and knowledge of Power BI
• Experience working with Microsoft data integration platforms such as Azure Data Factory, SSIS, Synapse
• Strong experience with SQL (Python experience a plus)
• Familiarity with Azure DevOps for source code management a plus
• Understanding of data management (e. g. permissions, security, and monitoring)
• Experience working with and building strong relationships with customers and external partners
• Excellent written and verbal communication skills, including logical structuring and delivering presentations
• Knowledge of working with helpdesk tools or platforms like ServiceNow is a plus
• Experience with cloud services is a plus (Azure) is a plus
• Experience in working with and managing offshore resources is desirable
• Eagerness to learn and think critically to design improved processes

Preferred Experience with:

• Estimating and Planning
• Work breakdown for the team
• Data pipelines
• Data Transformations
• Code/Unit Test
• PR & Code Reviews
• Performance & Load Testing
• Functional & Regression Testing
• Tier 2 support/consulting
• Production Support
• Functional ask to technical design
• Data Engineering
• Agile Methodologies
• CI/CD
• Metadata driven frameworks
• Technical documentation
• Azure Synapse Spark
• Python
• Complex SQL
• Parquet & Delta file processing
• ETL Optimizations
• Azure DevOps 

Physical Requirement(s): No Physical requirement is needed for this position. 

Min. Citizenship Status Required: No restriction

Location: Remote (India) 

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Fuel reimbursement, phone reimbursement, LTA, financial wellness education, EAP, Life Insurance and disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.