DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a Sr Manager, Customer Success. Account Delivery and Operations to join us. 

Duties and Responsibilities:

Job Description

• Serve as delivery leader for strategic accounts with focus on managing growth, leveraging best practices and a fostering a high-performance culture.

• A background in IT consulting is required and the ideal candidate will have successful leadership experience in a professional services role/company.

• Proven technology leader with background in driving growth and building a strong consulting base with emphasis on establishing deep expertise and practices within DMI teams working on behalf of our customers.

• Essential are the abilities to establish and drive performance for a strong talent base, consulting capabilities, and delivery excellence for connected services.

• This role will require a hands-on approach and involvement across all levels of the business.

• The ideal candidate Is driven by and passionate about building high performance teams and organizations that are Customer focused with extensive skills and experience identifying competitive capabilities and talent required for Customer success. Scope of Responsibilities

• Work and consult in Customer environment to advance key initiatives with the ability to perform a consulting/billable role when necessary, potentially up to a 50% utilization.

• Lead and manage consultants at DMI Customers proactively addressing issues, compensation, work authorization, and other employee related matters.

• Support building and delivery of DMI capabilities and provide delivery oversight to ensure customer outcomes are successfully met.

• Responsible for building competency and talent base for the Automotive & Manufacturing Business Unit within both connected services and traditional IT environments. Work with senior leadership team to understand customer needs/opportunities, assess current capabilities, identify gaps, and work with practice leads, partners, and recruiting to fulfill those needs.

• Work with sales team to proactively identify, solution, and propose core capabilities required to deliver on Customers high-priority and strategic programs.

• Develop Proposals, SOWs and Account plans as necessary to support the organization.

Education and Years of Experience:  

Required and Desired Skills/Certifications: 

Required Qualifications

• 10-15+ years IT consulting and professional services experience and in-depth industry knowledge and experience in modern technology, delivery, and operational models.

• Has been in a hands-on technical consulting and delivery role and maintains technical relevancy.

• Has marketable and competitive consulting expertise in which DMI Customers will benefit through a billable role. Ability to be onsite at DMI Customer a minimum of 2 days a week.

• Experience in working in all aspects of professional services/consulting organizations including business development, account management, talent management, solution development, project delivery, and operations.

• Strong track-record and history in building high-performance delivery teams.

• Extensive experience identifying, profiling, and hiring critical talent in which you were responsible for the outcomes for high-profile and critical programs/projects, and building professional services capability.

• Extensive experience in all aspects of enterprise software (strategy, plan, build, deploy, operate), methodologies and frameworks, and a strong understanding of the skills and levels of experience needed for modern technology services.

• Skills and extensive experience in program and project management.

• Coaches and mentor’s leaders in growing talent.

• Strong Customer relationship skills with proven track record in successfully building trusted relationships and strategic growth and successful outcomes for DMI Customers.

• Previous Automotive or Manufacturing experience with preference in Automotive Connected Services domain.

Additional Requirements:

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Detroit, Auburn Hills - Michigan.

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

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Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.