DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI looking for a Platform Engineer

Technology Scope of Position

• Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, device management, group policies, browsers, printers and administrative scripting.
• Solid knowledge of the following product space including Windows platform, Intune, Windows Update for Business, Autopilot, Group Policy, M365, Azure Active Directory, PowerShell

Responsibilities

• Work on a team of 6 platform engineers and help prioritize work efforts, complete status reports, and communicate with program level senior management and federal stakeholders
• Perform deployments, and troubleshoot complex issues in a large network environment
• Experience with infrastructure systems administration, and Operations and Maintenance (O&M) server health checks
• Work in a large IT enterprise environment following SOP’s and Work Instructions to provide quality customer service
• Provide solutions to complex issues; handle multiple tasks in a fast-paced environment
• Work in a group setting and able to collaborate with remote personnel of various skill levels
• Work with minimal supervision, with attention to detail, and follow-through
• Ensure the Change Management procedures are followed
• Develop automate tools for information gathering and configuration changes to the desktop environment
• Provide guidance and recommendation for user and machine Intune configuration policies
• Maintain distribution points across all sites including vendor sites when necessary
• Work closely with Application teams to test and approve new software being added to the builds
• Work with Sr. Engineer to yearly review of Hardware standards and provide recommendation based on new models
• Troubleshoot complex application issues within the end user environment
• Maintain currency in end user market trends and participate in industry workgroups as needed.
• Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management
• Process oriented and can document work processes and workflows
• Knowledge of remote support tools +(e.g. Beyond Trust, Remote Help)
• Familiar with core technologies such as DNS, DHCP, storage and networking
• Basic code skills in one of the following languages PowerShell/VBScript/Python

Preferred Skills

• 5 years of experience in IT support or related field
• Experience in Systems Administration, including workstation & server troubleshooting
• Microsoft Windows Desktop and Server OS knowledge (Win11, Server 2012 or higher)
• Experience using ticketing systems, such as ServiceNow
• Intune managing windows devices.

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Location: Remote 

Physical Requirements:  N/A

US Citizenship Required

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
• Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
• Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options
  

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

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